Air Temperature Service, LLC

Air Temperature Service, LLC works out of 43 Cortland Way in Grafton and holds an active Massachusetts HVAC licence, 271-SM-B, registered to the company itself. Jay — Jay Conti — is the name customers use, and reviewers over more than a decade name the techs alongside him: Jeremy, Raymond, Ryan, John. The work that comes up most is whole-system: central A/C and heat-pump installs, ductless mini-splits, boilers and furnaces, and the ductwork that ties them together. In a 2020 review a homeowner said Jay's team "did not try to oversell anything," worked the MassSave and Bryant rebates to bring a $24,000 heat-pump job down, and substituted Bryant units when the Bosch system he wanted hit supply-chain delays. A 2016 customer needed basement ductwork raised before a remodel; Jay was there in ten minutes, bid well under two earlier quotes, had a crew on site within the hour and finished by mid-afternoon. Price is the most consistent theme in the record — "best value and most professional hvac company in Metro West" in 2024, "best price for heat pump installation" the same year, "prompt, efficient service at a fair price" in 2025, and a Reddit commenter this month calling their mini-split quote "By far lowest quote I got." Speed shows up too. In January 2025 a homeowner lost heat on the coldest weekend of the month, could not get a large company out for two days, and had Air Temp on site first thing Monday, driving to Andover for the part and finishing by noon. A 2025 A/C replacement was done in a single day. The honest counterweight is what happens after the invoice. In an October 2022 review a customer who called the price fair and the start positive said the crew damaged a ceiling during installation and it took months and repeated requests to get it repaired, and that the system was installed without its filter with no response to follow-ups. A 2015 one-and-a-half-star review described poor communication and an incomplete job after three weeks — the owner replied publicly saying he had no record of that customer. Even a warm 2015 review put it plainly: "You may have to call a few times, but Jay will always respond," and a 2020 customer noted it took time to get on the schedule. A Better Business Bureau reviewer has also complained about rudeness and communication. If you want a competitively priced heat pump or central A/C from a long-established licensed shop, this is a serious candidate. Put the punch-list, the filter, and who owns any incidental damage in writing before work starts, and agree how follow-up will be handled.