All Around Roofing and Construction

If I could give a ZERO I would. He makes promises and doesn't keep. Excuse is his middle name. Please don't hire.

Hired Roland and his crew to fix gutters and part of our roof. I've left a more thorough review on BBB detailing this lousy experience. The gist: $30k down the drain and we continue to find problems with his work to this day. So much for his advertised 5-year warranty! Additionally, he never pulled a permit for the work, which was a condition of our contract. I'd encourage everyone else who was swindled to lodge a formal complaint against his Home Improvement Contractor license through Massachusetts Office of Consumer Affairs and Business Regulation. Do not approach this contractor at all costs!

Ghosted me at the tail end of a large roofing job, stole several thousand dollars from us in the form of undelivered material, and DIDNT PULL A PERMIT. Of the 90% of work that they did actually complete, the craftsmanship is very poor. We are still having issues with water management and will likely need to have the work redone in the next 5-10 years as it's already falling apart. If anyone is looking for an alternative in the area, look into Eyles. We paid them less for a larger job, they finished the work in less than a week once they started, and we're generally more pleasant and professional to work with.

Absolutely ridiculous experience. Got my roof done in March, paid in full on time out of my own pocket which wasnt easy as a single parent already struggling. It's now leaking AGAIN, started leaking in November, so about 7 months of having a BRAND NEW roof and it won't even make it through the fall nevermind winter. I have been reaching out for over a month, got one reply saying he'd come check it out and never showed up, then stopped answering all together. There is now more leaking and there's nothing I can do about it. Not to mention during the time of replacing the roof we had a huge rain storm, instead of making sure the plywood was covered after tearing the roof off and laying new plywood, he decided to save money and cover it with torn up tarps which also caused the BRAND NEW PLYWOOD to get wet and completely pour through the roof in the process of replacing the roof and he just laid the rubber over it. When I reached out about that nothing was done as well. No reply. ROLAND PAGAN himself and another guy (VERY questionable if that guy was in the right state of mind considering he could barely walk on the ground nevermind a roof) COMPLETELY fell through my roof and damaged my entire living room ceiling and tried having me pay to replace the ceiling as well, as PROFESSIONAL roofers you'd think they'd know how to lay a beam across and watch their step. Needless to say, my brand new roof I just used every cent of my taxes on is no good, my brand new ceiling and insulation is leaking everywhere AGAIN after 7 months of being replaced and he will not even return a call or message to even just take a look at it although the contract gaurnetees 5 year warranty. Don't waste your time or money, completely unprofessional and unreliable it's disgusting how someone could pocket so much money and not care at all about their customers especially considering he WAS a family friend. Hope you get the help you need buddy. P.s. I highly doubt he actually pulled permits for this job as well.

If I could zero stars I would. I Contacted Roland to gut and remodel a apartment and hallway for me last March (2023) and got the worst experience of my life instead. He started off asking if I wanted to pull permits.. I said of course.. and that should have been my first red flag. He never pulled any permits, barely showed up and would give excuses/ straight up lie and say he was on his way but never show up. He also ended up charging way more then quoted. He got caught and hit with a stop work order 3/4th of the way thru.. after he had swindled me into paying him his final payment using every excuse in the book. He swore up and down he would make it right, all he did was make it worse by getting rude with the building inspector. Turns out he wasn't even properly licensed to be doing the job, which was probably why he avoided permits. He never made the situation right because the building inspector told him to tear the drywall down so electric and plumbing could be inspected, which is completely normal and he threw an absolute fit and refused to do that. He tried to figure out some way around it (one tactic he tried was to blame me, saying I told him not to pull permits which makes no sense, I live in this building too, I want it done safely and correctly, just further shows how low he will go to worm out of responsibility). He tried to fix it by bringing his brother in law, Chris Cordio, because he is properly licensed. Chris fought with the building inspector as well and neither one did anything to actually fix the issue. Chris also refused to tear the drywall down. After fighting with him for months and getting nowhere we had to fire him and hire another contractor for $30k to do basically the same job he did, showing how much he over priced me. Actually, my new contractor had to do MORE work to correct all Roland's mistakes ..Of which there were alot. Insulation was not to code, many things were not to code actually. Worst of all he left a HUGE hole in my roof and drywalled right over it hoping we would never know, or maybe hoping we would call him to fix the inevitable damage.. I asked him to at the very LEAST give us $5000 back and he had the audacity to tell me "well I know I owe you money but not that much" ...after he swindled me out of $100,000. Never heard from him again. Stay FAR away from this business. I'm out $100,000 plus the $30,000 I had to pay the second contractor all because of Roland Pagan.