Alpine Heat Pumps

Alpine Heat Pumps works out of 43 W State St in Granby and does one thing: air-source heat pumps. Ducted, ductless mini-splits and heat-pump water heaters, almost always routed through the Mass Save program — customers repeatedly describe the company handling the rebate, warranty and 0% HEAT Loan paperwork for them. The review record is unusually deep for a young company: 136 reviews across five sources, with Google publishing 4.9 stars from 158 ratings and the Better Business Bureau assigning an A grade (the company is not BBB accredited). Fourteen reviews landed in the last six months alone. What customers describe most consistently is a coordinated multi-trade install that finishes fast and leaves the house clean. In a 2024 review a homeowner wrote that the three-day job "managed to complete the job in 2 days! No cutting corners or skimping whatsoever." A 2025 reviewer had HVAC installers, plumbers and electricians all on site for a heat pump, a heat-pump water heater and a 200-amp service upgrade. Another 2025 customer said the sales staff "provided an extremely accurate and honest proposal that was far better than other quotes", and a Reddit commenter in 2024 said a whole-home install came to about $20k and that "they were pretty reasonable throughout". Crew members get named again and again — Brian, Jason, Thiago, Chris Kennedy in the office — which is what a stable crew looks like in a review set. The complaints are worth reading before you sign. A 1-star reviewer in December 2024 praised the install crew but described a unit that broke down three times in nine months, each time on a weekend, writing that Alpine has "absolutely zero service infrastructure" then and that during a heatwave a household member with a documented heat-tolerance disability was told to wait a week. A July 2025 reviewer who bought a house with Alpine-installed mini-splits reported both units leaking and throwing F0 errors under three years old, and said another HVAC firm blamed the white line-set covers for corrosion. A BBB reviewer also warned against doing business with the company over a 2024 mini-split purchase. The published hours are Monday to Friday, 8am to 4pm. They are a strong choice for a planned Mass Save heat-pump conversion in western or central Massachusetts, where the rebate paperwork and multi-trade coordination are most of the headache. Before booking, ask directly what happens if the system fails on a weekend, what the after-hours service arrangement actually is, and get the line-set and warranty terms in writing.