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American Pool Liners Marlborough is a Marlborough, MA pool liner company. Its website says it serves the entire state of Massachusetts with swimming pool liner replacements, and that it has been in business 30 years. A 2026 review describes an inground pool liner they installed in 2018 that faded within the first 3 years and was put over 2 sharp rocks in the shallow end. Getting someone back took two full months of repeated calls and two separate no shows, and the pool had to be drained when they finally came. That customer now faces $7,000 for a new liner. In a 2022 review, three calls with full contact information about a new liner got no response. A 2021 review says they use a subcontractor that doesn't stand behind his work and don't return calls, messages or texts.
This company has been AWFUL! We only had them install a new inground pool liner in 2018 and only 8 yrs later we need a whole new liner. Never mind the fact that the liner FADED within the first 3 years, what is worse was the 2 sharp rocks in the shallow end they put the liner over, and the arduous task of getting someone back to fix it. Two full months of repeated calls made, and two separate no shows! We had to drain the pool when they finally did come, more money out of our pocket to pay to have water once again to fill the pool. Two years ago when the liner was only 6 yrs old, the liner was all being pulled off from the top of the deep end side, and the liner in the deep end all wrinkled. It was a complete waste of money to go through this company and they were not cooperative at all. We were very patient but I believe they took advantage of that. I would absolutely NEVER TRUST this pool company again. Now we have to shell out $7,000 for a new one just 8 years later!
I needed a new liner so called and left a voice mail with full contact information. Waited a week Called and left my contacts information a second time. No response. They are located 5 miles from my home I tried a third time no responce. Looks like real bad customer service. Run a way and don't do business with these people.
Don't use them. They have a F rating from the BBB. Lots of bad reviews. Wish we had known that before we used them. Customer Service is terrible. They use a subcontractor that doesn't stand behind his work. Don't return calls, messages, texts.
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1 change recorded — last scanned Sep 26, 2026.
Customers with decades-long relationships4.9
Pool liner repaired instead of replaced4.7
Pool installation4.3
Liner replacement4.2
Pool cover alignment repair3.8
Weekly pool maintenance3.0
