Andover Renovation Solutions, Inc.

Andover Renovation Solutions, Inc. is a design-build remodeling company at 110 Winn St in Woburn, MA, run by owner Bill Penny, that has taken on additions, kitchens and baths, second-floor additions, exterior remodeling and windows and doors, with architectural design and permitting handled in house. BuildZoom's permit records show 46 projects, and Angi and HomeAdvisor each list 17. The written history runs from 2014 to 2023 and is split. Earlier customers were happy: a 2017 Angi reviewer said the job came in on budget and on time, another that year said the work was finished when promised, and a 2018 reviewer described a punctual, professional team that explained each step. A 2021 reviewer who hired them for an addition called Bill awesome. Those accounts are the source of the 5-star ratings on Angi, HomeAdvisor and BuildZoom. The most recent accounts are serious. In two 2023 Angi reviews, one customer said they paid a $20,000 deposit and the contractor disappeared, later learning his license had expired and that he had been evicted and was in jail; another said Bill Penny never completed their project, owed them a substantial sum, and left them to finish the job themselves after he had been paid. Houzz reviewers had complained earlier too: in 2018 a customer paid $1,500 for architect's plans and got neither the plans nor a bid after four months of unanswered calls, in 2016 a bathroom-hallway-bedroom renovation quoted at four months ran eleven with no on-site manager, and a 2015 reviewer praised the design phase but faulted the execution. Houzz's overall rating stands at 1.0 stars from 3 ratings. The license status settles the matter: Massachusetts home improvement contractor registration #128016, held by Andover Renovation Solutions, Inc., is registry-verified revoked, with BuildZoom giving the revocation date as July 12, 2026 and an expiration back in February 2023. Houzz still lists a different license number, MA 079181, as the company's. A homeowner would need to confirm the company is operating and registered at all before paying any deposit, and should not rely on the older 5-star history over what the last customers reported.