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At 8:00 on a Friday morning in May 2025, a homeowner called about a dead fan in a Sub Zero refrigerator. A technician was at the house within 90 minutes, with the part already in his van. Appliance Guy of Cape Cod works out of East Falmouth on dishwashers, dryers, garbage disposals, microwaves, ovens, refrigerators and washers. The company says it has ten years behind it, covers the Cape from Provincetown to Plymouth, and is manufacturer-authorized for the Whirlpool brands — KitchenAid, Jenn-Air, Amana, Maytag — along with Frigidaire, Electrolux, Bosch and Thermador. Much of the written history is older: the bulk of the Angi accounts were written between 2019 and 2021. One from June 2023 puts a number on a visit — $189 for a service call that included labor, with the technician installing a part the customer had bought themselves. The newer jobs are described much the same way. A July 2026 reviewer whose old refrigerator needed a second look said the technician came right back out to reassess when the first part turned out not to be the trouble, and a property maintenance worker for a general contractor wrote in June 2025 that the company responds quickly and that its office keeps both his team and the homeowners informed. Two reviewers in 2025 had used them across a fridge, a dishwasher, a washer, a stove and a dryer. Ask about your brand before you book. The two LG jobs customers wrote up both ended without a repair: an October 2025 reviewer paid a $190 service call to be told the compressor had failed and to ring LG themselves, saying it would have been good to know beforehand, and a July 2025 reviewer said the technician called for a stator assembly off an LE error code without opening the machine up. The longer complaints are about jobs that did not finish in one visit. A December 2025 reviewer described a commercial dryer repair for their business that started in late October and ran nearly two months, with multiple visits, scheduling errors, missed appointments and incorrect or delayed parts. In August 2024 a customer on a third visit for a GE washer was told the same part they had already replaced needed replacing again; a July 2024 reviewer put about $200 of a roughly $300 bill down to the visit fee and found the fridge light still flickering the next time they were at the property; and a 2022 reviewer said a $400 damper swap left the refrigerator making the same noise. No-shows come up twice — two appointments that never happened in 2022, and a December 2025 washer diagnosed for $150 with the repair visit never kept. For a dryer that quits or a refrigerator fan that dies on a brand they handle, this is a local crew that picks up the phone and can be at the door the same morning. Before booking, pin down the service-call fee and what it covers, confirm they work on your brand, and ask what happens if the same part fails twice.
Did a wonderful job fixing our old but very loved refrigerator, after the first visit, it wasn’t the part that we were hoping needed to be repaired and he came right out again to reassess. Communication was 10 out of 10 and they charged us a pretty fair price considering the amount of time it took to find the problem and fix it. Will absolutely be using again for any appliance repair needs we have.
I had an extremely frustrating experience with Appliance Guy regarding the repair of a commercial dryer for my business. Service began in late October and continued for nearly two months with multiple visits, scheduling errors, missed appointments, incorrect or delayed parts, and ongoing communication issues. Despite prepaying for repairs, both original problems (excessive noise and very long drying times) were never resolved. Appointments were scheduled or attempted on days our business is closed, despite having confirmed service dates and time windows in advance. In another instance, the technicians arrived well before the scheduled window. As an appointment-based business working directly with clients, unannounced early arrivals or attempts to service on closed days are highly disruptive because staff are not present, treatment rooms are in use, and client sessions are interrupted to accommodate access. Technicians also struggled to communicate effectively, and I frequently had to initiate follow-ups to get updates. Even after several attempted repairs and assurances, the dryer remains loud enough to disrupt client sessions and still does not dry efficiently. When I formally requested a refund due to the unresolved issues, I was told parts and service calls were non-refundable, with only a partial labor refund offered. I would not recommend this company for commercial appliance repairs, particularly if reliability, communication, and accountability are important to your business.
They charged $150 to diagnose my washer, set an appointment and never showed up to do the service. I would never recommend doing business with them to anyone.
Knowledgeable, efficient, and professional. I have had them here twice for stove and dryer. Happy with both appointments!
They told me what I already knew, that the compressor wasn't working on my LG refridgerator, but couldn't fix it and just told me to call LG customer service. Apparently they don't fix LG compressors. It would have been nice to know this before the $190 service call.
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1 change recorded — last scanned Aug 22, 2026.
Midnight and weekend help5.0
Rapid response5.0
Bathroom renovations4.8