Aquarian Pool And Spa

Aquarian Pool and Spa installs and services swimming pools out of Franklin, and nearly every customer who writes about them writes about Mark — the owner, who by repeated accounts answers texts within minutes and turns up with his own crew. The praise is consistent and unusually concrete about speed. A customer in September 2025 texted Mark, got a call back in two minutes, and had the pool installed a week later; another in July 2025 described an install finished in a week and a half. A homeowner replacing a twenty-year-old pool in June 2025 said the crew came out on the day they promised and matched the new pool to the existing deck, and another in August 2025 called them in after a different company botched an installation — theirs was dismantled, leveled and reinstalled in a day. Repair work draws the same notes. A customer in July 2026 who could not get anyone to look at a liner said Mark came over on a holiday weekend and fixed it; a September 2025 customer who bought a new liner and filter called the service prompt; and a long-time customer in August 2025 said that when hoses break or filters act up over the years, he and the crew turn up. Pricing comes up often too, described in a June 2025 review as detailed and free of surprises. Two things are worth raising before you sign. On Google, a dense block of roughly two dozen five-star entries was posted across three days in October 2023, all in near-identical promotional phrasing quite unlike the specific, first-hand reviews around them — so the 4.8 average across 67 ratings rests on a narrower base of genuine accounts than that number suggests. And while the complaints are few, they are serious. One of only three reviews in the past six months says the pool was never ordered and nobody showed up, that no permit was pulled, and that the job was abandoned after the distributor pushed shipping out six weeks. A 2023 reviewer alleged an $18,000 pool left unfinished with the assembly subcontracted out, and said they were taking it to the Better Business Bureau and the attorney general. Its BBB page carries an A+ letter grade, though the business is not BBB accredited. For an above-ground pool or a liner swap in the Franklin area, the homeowners who got a finished pool from Mark are emphatic about the turnaround and the price. Ask directly who pulls the permit, who physically does the assembly on your job, and get the distributor's delivery date in writing before any money changes hands.