Pool Pals, Inc.

Here is our recent experience with your staff in Norfolk MA. Service was completed to replace the salt cell. System didn't work. It was obvious it had never been tested. Christopher recommended another path that required additional service/parts - VERY expensive solution. My husband replaced a dollar fuse, and the system worked. We had a separate service request. The work done was not what was originally discussed (much less this time) The invoice arrived 20% higher than what was communicated via text, with NO detail (just flat fee) We asked for the invoice detail We received an invoice with two lines (service and parts) The parts line item did not reflect the parts used. It totaled $165 and had generic "parts", several of which were not even used (valve). The service hours did not reflect the documented time invested. Christopher stated he would agree to revising the invoice to reflect what he had listed originally in the text to my husband, as a "favor". He would not revise the estimate to reflect the actual work done or parts used. I stated that I simply wanted to pay for the job completed - parts and labor. I have all of this in writing via text. And, we tried to give him many opportunities to correct the invoice without any negative assumptions. In the end, we paid our invoice but are frustrated with the experience.

⭐⭐⭐⭐⭐ Brad and the team at Pool Pals went above and beyond. A major crack was discovered at the height of pool opening season, it would have been easy for them to say they were too busy to help. Instead, Brad jumped right in and was relentless in making sure everything was taken care of. He worked tirelessly to clean the pool together with Rich at Neptune Pools it is repaired. His professionalism, responsiveness, and commitment to helping us were exceptional. Outstanding responsiveness and customer service like this is hard to find. I wholeheartedly recommend Pool Pals to anyone in Hingham, Cohasset, or anywhere on the South Shore. You simply won’t find a better team.

I would recommend Pool pals to anyone with a pool. We recently hired pool pals because we know absolutely nothing about pools. Justine and the staff are wonderful and all have patience of a saint.

We recently moved into a new home that has a pool! (First time pool owners here, yay!) As excited as we were for summer to roll around so we could finally enjoy our new pool, we were equally as nervous and intimidated by all we had to learn in regards to pool care/maintenance. One of our neighbors that has a pool recommended we give Matt Colace (Southern Franklin) a call as he's done a great job for them over the years. I am SO glad that we were sent his way because he has been such a huge help to us already. He opened our pool for us a few weeks ago and everything went perfectly. We have chosen to go the route of maintaining the pool on our own throughout the summer but Matt was kind enough to give us a training on what we need to do each week, how our equipment works, etc. - and also said that if we had any questions we can call him anytime. Well I can tell you that he's true to his word, because I've already had to call him twice and he has immediately answered or gotten right back to me. I've probably asked a few pretty dumb questions but he's been incredibly helpful guiding us through this new adventure. He even found time in his busy schedule to make a quick stop at my house to make sure everything was looking as it should and it provided me great peace of mind. Not only does he really know his stuff, but you can tell he is just the type of person who wants to make sure people are taken care of. We plan to use Pool Pals for our opening and closing service going forward and will be recommending them to anyone looking for pool services!

Cutting off my girlfriend in traffic, brake checking her, then accosting her to the point where she had to pull over and call the police is a great way to get a one star review. Absolute clowns.