Verified record
Auth Fuels describes itself on its website as a local full-service energy provider and says it has been in business 100 years. On its Better Business Bureau profile, the company says it provides heating oil delivery, high-efficiency installations, tune-ups, maintenance, emergency services, HVAC installations and A/C services. Its website lists a service area that includes Agawam, Chicopee, Holyoke, Longmeadow, Ludlow and Palmer. It holds an A+ grade from the Better Business Bureau and is BBB accredited. A 2020 customer wrote that after their AC went out during a heat wave, Ed Taft had one of his service guys there within 20 minutes, and the problem was fixed. A 2023 customer said Auth came out the day after a holiday and addressed a water heater situation. A 2013 customer wrote that Rich was at the door less than two hours after a message about a fuel oil smell on oil burner start-up, and that he assessed and fixed the problem. That 2013 customer also said the oil prices were a few cents higher per gallon than budget order-by-computer outfits. A 2025 customer wrote that they had used Auth Fuels for the last 23 years. A 2024 customer said that when they tried to get oil delivered, the first tech who showed up could not prime the furnace and a second tech also did not fix the problem. The same 2024 customer called the service managers rude, unprofessional and unhelpful.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Auth Fuels. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
“Within 20 minutes, one of Auth Fuels' service technicians was at his door, and the problem was solved.”
“Auth Fuels, Inc. has resolved its liability to the Commonwealth of Massachusetts in a Settlement Agreement regarding the Site.”
Hello all, these guys R the BEST! Never any problems. Always fair and above board on all dealings. We have used them for the last 23 years. Go big Ed, and the rest of your staff aren't bad either. Stay safe and God bless everyone! Will be call soon for my 200 gallons. R.j😎
Absolutely avoid Auth Fuels at all costs as your choice for fuel providers! Their service managers are rude, unprofessional, and unhelpful over the phone and in person. Tried to get oil delivered to my home and the first tech that showed up had no idea how to prime the furnace so I had to wait around even longer for the second tech to come and also not fix the problem. Even gave their local office a call to ask some questions about our situation and the person I spoke to basically just laughed at my concern for the problems we were faced with. Would not recommend, many better options.
Couldn't be happier !! Had a water heater situation, it wasn't an emergency, but it was approaching there. Contacted Auth regarding our concerns and the response we got from them was stellar !! They came out today (the day after the holiday) and addressed our situation. Can't thank them enough and the immediate attention we got. Thanks to Ed, Tim, Landon, and Miguel. Great job !!! today
I could not give a stronger recommendation in support of Auth Fuels. Our AC went out during a heat wave in August. My wife went through the phone book and called every HVAC specialist she could find, none of whom could be there for at least a week. I called Ed Taft at Auth Fuels at 5pm on a Tuesday and he had one of his service guys out there within 20 minutes who fixed the problem. This story is a testament to the service commitment of this company and what they will do for a client in need. In doing so they earned a customer for life. Very proud to recommend them to anyone looking for an HVAC company they can trust and rely on.
I couldn't be happier with the service from Auth Fuels. I left a message yesterday regarding a fuel oil smell on oil burner start-up, and not two hours later the polite and knowledgeable Rich was at my door. He assessed the problem and explained the issue to me in an understandable but not dumbed-down way. Then he went out to the truck, got the additional tools and parts he needed and quickly fixed the problem, and told me on the way out what he did and what to expect. He stressed Auth's commitment to doing their work right the first time, but followed that with a request that I call them right away if I ever notice a future problem. Thanks, Rich! Plus, their office staff couldn't be nicer to deal with, and once when I called I spoke with the owner himself, who was just as friendly. Their oil prices are just a few cents higher per gallon than the budget order-by-computer outfits, but I'll gladly pay a couple of dollars more on a big tank of oil to get their great service. They make me feel safe and secure about my heat and that's practically priceless.
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2 changes recorded — last scanned Sep 29, 2026.
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