Back Bay Glass

Back Bay Glass is a glass company at 492 Tremont Street in Boston, which its BBB profile lists as run by Jason Silverman, working in architectural glass, glass shower enclosures, aluminum storefronts, custom mirrors and shelving. The jobs reviewers describe are more everyday: a glass door pane replaced within a couple of hours after a break-in, a tricky repair one customer called a success, and quick, clear communication about pricing during a home visit. What happens after the money changes hands is less consistent. A 2026 review calls the business unprofessional and unreliable, and two separate reviews — one from 2022, one from 2024 — describe paying a deposit and then getting no response for weeks. The Better Business Bureau lists the company at an A+ grade, though it isn't BBB-accredited, a contrast worth weighing against the payment complaints on Google. Anyone hiring for a repair should get the price, timeline and payment terms in writing before handing over a deposit.