Casaletto and Sons Plumbing & Heating

Casaletto and Sons Plumbing & Heating is a Medford plumbing outfit run by Thomas Casaletto, whose Massachusetts master plumbing license (#10720) is registry-verified active. The Better Business Bureau's profile for the company states it has operated in Massachusetts since 1983. The written record splits sharply by era. A 2011 BuildZoom review described Tom arriving on time, explaining the problem, having the needed parts, and billing fairly during an emergency call, and reviews from 2021, 2024 and 2025 kept repeating variations of quick response and clear explanations. Two Reddit threads from 2024 named Casaletto among locals' favorite plumbers, with one commenter calling Tom "the best," though often busy. Two Google reviews from April 2026 tell a different story: one described being billed for time the plumber spent searching his truck for parts and receiving cheap metal brackets instead of the sink mount that was asked for, with one bracket left loose and unnecessary drilling into cabinets; another said the company came three times without fixing the issue while both the cost and the problem grew. A 2024 Reddit commenter also mentioned the company wouldn't take on a water heater job — worth confirming they cover the specific work needed before booking. For routine plumbing and heating calls, the long track record and a verified active license are reassuring, but given the two recent reviews, it's worth being explicit up front about the parts and fix being requested.