Benjamin Franklin Plumbing

A recent Google customer with a plumbing emergency said technician Emma Trehy came out the same day, replaced a toilet and spotted a problem with the water heater; the customer later wrote that Emma and another technician had a new water heater installed by lunchtime. Benjamin Franklin Plumbing holds 4.7 stars from 2,866 Google ratings and 4.2 from 142 on Angi. BENJAMIN FRANKLIN PLUMBING holds an active Connecticut plumber license, PLM.0284317-P1, on the state registry. A recent customer said Ryan came out to cap off a dishwasher line and located the valve for the outside faucets. A recent customer said Ami replaced their kitchen sink and faucet. A recent customer said Emma Trehy repaired a damaged irrigation PVC pipe in less than 24 hours from the first phone call. A recent customer said Eric and Chris took time to explain septic tanks and leach fields. A recent customer said Ben Williams walked them through financing and installation when they decided to replace their furnace. A recent customer said Vincenzo installed a water heater the same day after they woke to a leak and an inch of water in the basement, but warned the company is expensive, with gas water heater options from $4400-10,000. A recent customer said the company wanted $500 to unclog a kitchen drain after arriving 14 minutes past the 4-hour window, and a Stephen at the office knocked it down $200. A recent customer said a tech planned to charge 379 dollars on top of the dispatch fee to turn an adjustment screw on a boiler's flow check valve. A recent customer with a service subscription said they were quoted around 2,480 dollars to replace 8 seized shutoff valves. In a 2026 review, a customer said a paid diagnostic found their hot water heater only needed a module, and three weeks and 3000 dollars later the whole unit needed replacing. A 2025 customer said a septic visit set for an 8-to-5 window never happened, and the company called after 5pm offering a date four days out and $50 off. A 2022 Reddit commenter said the company charged $500 to replace the wax ring under a toilet and gave the price only once the toilet was removed.