Berry Mechanical Services Inc.

An ice dam came down on an air conditioning compressor and flattened it — body mangled, top crushed, fan jammed. In a June 2026 review, the homeowner expected to be told to buy a new one. Berry Mechanical's technician Matt worked out how to get it running instead. In a 2024 review, a customer's boiler got the same treatment: a creative, technically difficult fix rather than the replacement they had been bracing for. That instinct is why this Georgetown company gets the repeat calls. It says it started in 2001 with three HVAC men — Allan, Bill and Scott — two trucks and Allan's garage, moving to Georgetown and then to its current property in 2012. Its Massachusetts HVAC licence is active on the state registry, the BBB grade is A+, and by its own account the service technicians are NATE-certified and it deals Bosch, American Standard, Lochinvar, Rinnai and Viessmann equipment. Customers name the people. Matt and Kosta on the trucks. Mike, who rang back within an hour of an after-six heat-wave call in a 2025 review and was at the house the next afternoon. Diana, who fit another customer in the following morning. Cheryl, who filled in the MassSave rebate paperwork on a 2023 heat pump job while Allan walked that homeowner through the install options. In a 2025 review the company chased a supplier to get a part covered under warranty the homeowner had not known to claim; in another, a technician first talked the customer through fixing it himself before anyone was sent out. The complaints all date from 2023. A prospective customer in October that year called twice for a quote and was told both times that existing customers came first; the call back never came. In May 2023 a customer said the technician spent most of the visit complaining that the air handler was in a dark, cramped attic. A third, who had used them for four years of yearly maintenance on an instant hot water boiler and AC, wrote specifically to caution people about Rinnai hot water boiler work. On Google the company holds 4.6 stars across 41 ratings, and a 2025 r/massachusetts commenter called them reputable. Two limits are worth knowing before you call: the company says it does no oil, steam or conventional tank water heater work, and that its 24/7 emergency service is for contract customers. If you want the after-hours coverage, ask about the service plan up front — and if you are a new customer with an urgent job, say so on the first call.