Verified record
Townsend Energy is a heating-oil, propane and HVAC company with a Georgetown location. A 2025 customer said Chris Fitzpatrick and Eric Pineda replaced their hot water heater, arrived on time, and were respectful of the property when bringing in the new one and removing the old one. The BBB describes Townsend Oil Company, Inc. as offering oil delivery, diesel and propane fuel, and maintenance and repair services. The company's website lists 24/7 emergency service, claims 95 years in business, and names a service area that includes Acton, Andover, Arlington, Beverly, Cambridge, Concord and Danvers. On Google it holds 4.8 stars from 145 ratings, and the BBB grades it A+. A 2022 customer whose boiler went out in the middle of the night said Service Manager Joe Gurry worked with them into the evening that Friday, and installers Ben and Matt came out the next day, a Saturday, to make sure there was heat over the weekend after a new boiler was installed. A 2023 customer who buys propane only for a generator said a new-customer tank inspection found an underground leak, and the technician called for parts and labor and had them back in service within a few hours, digging by hand on a brutally hot day. A 2022 customer said Mike was sent out within an hour of a no-heat call, checked the pressure coming into the house, inspected the furnace and explained the mechanics of the burner. A 2022 reviewer wrote that Townsend replaced an aging oil tank with a Roth double-walled tank and that the crew showed up when they said they would. A 2022 customer said a new heat pump was installed after working with Jason Leschner. A 2024 r/ArlingtonMA commenter wrote that Amanda's Oil had been absorbed by Townsend Energy. A 2024 bostonherald.com article quoted Brown naming Townsend Energy among fuel companies that worked on relief efforts. A 2017 oilandenergyonline.com article described the collective propane storage plant of Townsend Energy and DF Richard in Epping, New Hampshire. A 2026 r/Somerville commenter wrote of getting a notice in the mail that Townsend's contract fee would double. A 2024 customer said a woman on the phone was rude and yelled at them for asking a simple question. A 2022 customer who ordered four propane tanks for a commercial building said the company charged their credit card $1,200+ at each delivery while getting deliveries nearly weekly, that no statement ever arrived even after a promise to mail them, and that a credit for propane left in the tanks came up only when that customer called about 4 months after canceling. On the BBB, one reviewer complained that the company delivers propane and does not send a bill until the account is 30 days late, then charges a late fee. A BBB reviewer described a very poorly installed system that was never properly set up and said they were getting no cooperation.
“I've used Townsend Energy over the years but received a notice in the mail saying their contract fee will double in price.”
“I’ve been using Amanda’s Oil for years and they recently got absorbed by Townsend energy.”
“From Massachusetts and New England fuel companies, Brown said, they’ve worked collaboratively on relief efforts with from Townsend Energy, Tasha Fuels and Lake Region Energy, among others from across the country.”
“On a brisk autumn day in October 2017, business leaders from Townsend Energy and DF Richard gathered at the companies’ collective propane storage plant, a 158,559-square foot facility in Epping, New Hampshire, with four tanks capable of holding a combined capacity of 180,000 gallons.”
Chris Fitzpatrick and Eric Pineda replaced my hot water heater this morning. They arrived on time , were very knowledgeable, very polite and respectful of my property when bringing in the new one and removing the old one . They were also extremely efficient. I highly recommend them . This has been a very good experience!!!
Woman on phone was rude and yelled at me for asking a simple question .. don't have listed on your website thag you do things you don't
Amazing service and Walter said he'd have my furnace up and running the same day that I called! (He's still here too!) So Tyvm to Townsend Energy for such great staff!!
I recently had to change suppliers and selected Townsend based primarily upon their reviews. Being a new "generator only" propane customer, I have to say that so far I am delighted with the customer service. During my new customer tank inspection, a leak was detected underground that has more than likely been there for many years. The service technician could have finished his inspection and sent me to the scheduling department for a future repair but instead he called for parts and labor assistance and had me back in service within a few hours. This included digging by hand on a brutally hot day. Who could ask for better service than that! If it weren't for the fact that I have been buying my home heating oil from another company for over 40 years, I would probably swap that as well. Thanks again to the two service techs who helped me out to keep my generator ready to run.
Dishonest. Townsend Energy is a ripoff, I ordered 4 propane Tanks to my commercial building, they had my cc on file! At every delivery they would charge my cc $1,200+ I was getting deliveries almost every week! My wife went to Georgetown location to ask how much volume and at what price per a gallon are we paying for Because “We NEVER RECEIVED A STATEMENT NOT EVEN ONCE!!! My wife was told that they will mail us all statements we paid in the past BUT THEY NEVER DID. I canceled their service and when they picked up the 4 Tanks was propane left in them, so I called them about 4 months later to see what happened about the extra propane was left in the tanks they picked up from my commercial building, they told me that I had credit for few hundreds $$$$ and if I want a check to be send to me… Not sure why they wouldn’t send me the check right after I canceled their service? NEVER AGAIN, I had the worst experience dealing with Townsend Energy.
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1 change recorded — last scanned Sep 24, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Townsend Energy. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Languages
Languages
Repairs before replacements3.9
Emergency water heater swaps3.8
Holiday weekend heat fix3.6
Skips replacements you don't need5.0
Full HVAC installs4.0
