Northeast Heating & Cooling

Northeast Heating & Cooling is an owner-operated HVAC company based in Haverhill, Massachusetts, founded by Richard and Eric — Eric now serves as service manager — working furnace and boiler repair, AC and heat pump installation, and annual maintenance plans across the Merrimack Valley and North Shore. The record is about as consistent as they come: 461 Google ratings average 5 stars, and the 16 reviews posted in the past six months carry no complaints. The same technicians — Tony, Jose, Reese, Eric and others — show up by name across years of reviews, credited for explaining what they're doing and why before doing it. A 2022 review described a technician checking a customer's heat exchanger himself after another company had claimed it was cracked and needed a new furnace, and finding it fine. A 2025 review made the same point differently: the company was honest that a full system replacement wasn't needed when other companies were pushing for one. Loyalty comes up often. One reviewer, in a 2024 review, described using Northeast for nearly a decade of annual gas boiler service, including a visit where the crew fixed a mistake a different, unrelated plumber had made. Emergency response gets specific praise too — reviewers describe technicians arriving within hours of a call during a heat wave or a mid-winter furnace failure and diagnosing the problem on the spot. Its Massachusetts HVAC license is active on the state registry, its BBB profile is graded A+, and it holds Mitsubishi dealer and Trane Comfort Specialist standing — credentials that line up with the ductless mini-split and heat pump installs reviewers describe. There's little to flag here. The written record on file runs back to 2017, and the most recent stretch of reviews reads no differently from the years before it — the same named technicians, the same pattern of explaining the diagnosis before doing the work. For a furnace that won't start on the coldest morning of the year, a mini-split install, or a company to handle annual maintenance for the long haul, Northeast Heating & Cooling has a long, deep and remarkably clean record behind it.