Say the word "lathe" to most moving companies and you hear a click on the other end. That is a customer's own line from an April 2026 review, and it points straight at what Big Hill Movers is for: the heavy, awkward, other-guys-said-no job. In March 2026 a homeowner bought a 496-pound safe, watched two friends back out once they learned the weight, and had Anthony's crew booked for Saturday morning with appliance dollies and a truck of blankets. When a baby grand arrived from Connecticut in January 2024 and the original company gave up before getting it into the room, Big Hill came, assessed it, and set the piano in place.
The Acton company runs a 4.6 average across 55 Google ratings, and its written history is unusually specific for a small mover — reviewers name the crew, not just the company. Braden, Bento, Chris, Pat, Paul, Brandon and Felipe recur across five years of comments, praised in a May 2022 review for getting tall furniture up narrow staircases and in another that year for a Saturday office move that finished ahead of schedule so the business never shut down. Owner Anthony draws the same note over and over: quotes on the spot, often in minutes, and a phone he actually answers.
The billing is where this record splits, and it splits hard. A November 2023 customer says a $2,300 quote came back as a $4,000 bill along with broken and missing items. A September 2024 reviewer describes being charged well past the estimate with no breakdown offered. A 2022 reviewer found a 3.5-hour minimum only in the fine print on a job that took 2.5 hours, plus a $75 fuel surcharge they say was never quoted. A July 2025 customer says the move was cancelled on the day and the deposit was not refunded. Two complainants add that the owner did not respond when they raised it afterward.
Set against that: a 2022 reviewer specifically praises "no surprises like trying to change the bill," an office client the same year calls the costs transparent, one 2021 customer was charged less than the estimate because the job ran small, and a 2022 exercise-equipment customer says a cost misunderstanding was settled by compromise. Even the April 2026 reviewer who came back a second time acknowledges the cost complaints before saying the price was fair for them. The most recent negative comment is from July 2025.
For a piano, a safe, a gym machine or a staircase nobody else wants, this is a well-evidenced call. Before booking, get the estimate in writing with the hourly rate, the minimum billable hours and any fuel or travel surcharge named on the document — that single step is what the unhappy reviews are all about. One 2025 comment also states the business is no longer at its listed address, so confirm where they are dispatching from.