Bigelow Oil & Energy

Bigelow Oil & Energy is a family business Newton has relied on since 1945, when Victor "Nick" Nicolazzo and his wife Kay bought their first delivery truck; three generations later, Nick III, who joined in 1990, still helps run it. On Google, the company holds a 4.6-star average across 79 ratings — a strong headline that the smaller pool of written reviews doesn't fully echo, which is worth knowing going in. The written praise runs deep and specific. In a 2022 review, a longtime customer said Bigelow had handled their furnace maintenance and oil delivery for 45 years, always responding to emergencies promptly. Another 2022 review described senior technician Tony fixing a 35-year-old Amana furnace after the original replacement part was no longer available — he ordered a substitute and fashioned it into a working fix. In a 2024 review, a customer said they chose Bigelow as their oil provider specifically because the company had served their family for years, crediting Nick and Tony with a boiler upgrade and reliable ongoing maintenance. But three of the nine written reviews on file raise real issues. In a 2024 review, a customer said a technician couldn't resupply refrigerant for a requested AC repair, instead billing for labor on both systems that hadn't been requested, and charged for an air-filter swap the customer said never actually happened. A separate 2024 review made an unusual and serious allegation: that an employee used a service visit to occupy a house being sold, delaying the buyer's move-in. And in a 2025 review, a customer described watching a company van driver make unsafe, aggressive lane changes. The gap between the strong platform average and this smaller, more mixed written sample is real — the numeric aggregate suggests most experiences go well, and the deep, decades-long customer relationships back that up. But the specific complaints on file are worth asking about directly, particularly around billing transparency for HVAC service calls.