Verified record
Blue Pool Inc is a Medway, MA family-run pool company operated by Luccas and Dino Santos, holding an active Massachusetts Home Improvement Contractor license verified with the state registry and a Better Business Bureau A+ rating. The company has an unusually large and consistently positive review record — dozens of 5-star reviews from 2021 through 2026 describe responsive communication, fair pricing, and quality work on liner replacements, inground pool installations, renovations, and seasonal opening and closing. A small number of reviews raise concerns. In a 2022 review, one customer described a scheduling delay and a lack of follow-up on a smaller repair job. Separately, in a 2025 review, one customer alleged that after posting an honest negative review of the company's work, the company retaliated by posting fake reviews about the customer's own business under a false name, and said they intended to pursue legal action — a serious but unverified, single-account claim.
“Blue Pool Inc they are the best on quality and prices.”
It was quick and fast
I have been looking for a company to make a pool for my father's house for a while now. I've shopped around and felt uneasy with how other companies would treat me and pressure us to make something we weren't comfortable having. I called up Blue Pool Inc. and Luccas answers and gives me a same day consultation. He shows up at my father's residence in the afternoon and after listening to what we would like out of our pool, Luccas came up with an idea on how he could implement it while also giving us the pros and cons on what we wanted. I was shocked with how clear and sincere he was and once we came to an agreement he and his team pulled the necessary permits, used professional machinery, and within 4 weeks we had a pool for the rest of the summer! Extremely satisfied with the result and am definitely using Blue Pool to close and open our pool when the time comes. Thank you once again to Luccas and his amazing customer service!
Luccas, Dino and team were great! Even though they did our liner during their very busy time, they did an amazing job, answered all my calls/texts right away. I would recommend Blue Pools to anyone for maintenance or new install!
I hired Blue Pool this summer to renovate my inground pool, which included removing the old aluminum coping, installing a new liner track and concrete coping, and removing the old liner and installing a new liner. I could not be happier in the decision to use Blue Pool! Luccas was amazing to work with. His communication was great and he guided me through the process of the renovation. The summer time is really busy time of year for them so I had to wait a bit before they were ready to do the work, but it was definitely worth the wait. I cannot recommend Blue Pool enough for this type of work. I will be reaching out them in the future if i need any additional work on the pool and will recommend them to others as well.
This was the first time we used Blue Pool Inc. and we would highly recommend them. Lucas and Dino impressed us immediately when they came to give us an estimate. They were kind, knowledgeable and patient. They took their time to explain every detail for our very big job. We wanted to raise the deep end to create all one level, fix our broken stairs and replace the liner. Turns out they did everything they said they would do and more. Every one of their guys were really hard workers, so very kind, respectful and considerate. They all gave 100% plus to make sure the job was done right. At the end of each day the crew cleaned everything up. They left everything immaculate every day. We had many companies for all kinds of jobs over the years and never had a company that had such great workers. It was an all around excellent experience and we couldn’t be happier with the job they did and how it turned out. You will not be disappointed if you hire this wonderful pool company.
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1 change recorded — last scanned Aug 16, 2026.