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Boston Solar is a Woburn-based installer of residential and commercial rooftop solar across New England, and its website says the team has delivered systems to over 6,000 households over the past 13 years. Its Massachusetts home improvement contractor registration, number 169698, held by The Boston Solar Company LLC, is active on the state registry. On Google it carries 4.7 stars from 1360 ratings. A 2026 customer said the city inspection failed because of incorrect wiring, a worker could not make the repair because the wiring had not arrived, and no one came back the next morning as promised. A 2026 customer who inherited a system said a faulty gateway had gone unfixed since August 2025 and a promised technician never came. A 2026 customer with a 30kw system installed in 2020 said a bad micro inverter reported in January 2026 was finally replaced on May 28. A 2026 customer who bought a system in 2017 said a tech scheduled to replace a panel under warranty never arrived. A 2026 customer wrote that installation had been subcontracted, that installers damaged and discarded an exterior outlet cover, and that the project sat for 2 weeks after the final electrical inspection before it went to the utility; that customer said the company provided billing credits. A 2025 customer said they signed at the beginning of October, the panels were up before Thanksgiving, and inspections, a new meter and permission to operate were done before Christmas. A 2024 customer in Stoneham said the company walked them through virtual maps of shade and sun angles before quoting different panel types. A 2024 customer said the installers found a roof problem the initial survey had missed, and the reroof delayed going live; that customer said Boston Solar and Enphase worked together to resolve a panel reporting issue. In a December 2025 Reddit thread, a poster said Boston Solar put in a system for them nearly 10 years ago and has been good for support. In a June 2026 r/massachusetts thread, a commenter who used Boston Solar for an install a little over a year earlier said they had no issue throughout the process, good communication and no surprise bills after the fact.
“We used Boston Solar for our install a little over a year ago. I had no issue throughout the entire process, they had good communication throughout, and answered any the questions or concerns I had. No surprise bills after the fact.”
“I've heard nothing but good things about Boston Solar”
“I live in Massachusetts and got a quote from a bunch of installers but I'm leaning towards Boston Solar.”
“I have 2 projects that Boston Solar completed.”
“I used Boston Solar to do our work. Similar size to yours back in 2022.”
I'm incredibly disappointed with Boston Solar. They installed our panels two weeks ago but they still aren't working because we failed the city inspection because they used incorrect wiring. A worker came yesterday (3 business days after the failed inspection) but he was unable to make the repairs as the wiring hadn't arrived yet. He said he would be back the next morning, but no one came, no one is answering emails or the phone and it's well after lunch. The phone numbers on their website are all disconnected but I found the correct number on Google, though no one answered and I left a message. I'm hoping maybe the one star review will get them to remember we exist and fix our panels we've paid significant amounts of money for before the summer is over. I can't keep working from home to wait for someone to correct their error.
Zero accountability. Do not trust. Incredibly frustrating experience with Boston Solar. I inherited a system they installed and have been trying to get them to fix a faulty gateway since August 2025. After months of sending videos, photos, and speaking to multiple people, I was promised a technician would come out in February. They completely stood me up. Now, they won’t even answer the phone. Given the current state of the solar industry, it wouldn't surprise me if they are going under. Save yourself the stress and go with a company that actually picks up the phone.
Bad Business... I installed a 30kw solar system in 2020, communication was good, system installed in reasonable time at the time, has worked well till now. ...Years later (problem).. I have a bad solar cell micro inverter. It was reported in Jan 2026 to Boston Solar to warranty repair the item. After getting the original Solar System money, now they ghost their customers. I have done many-many-many phone calls, emails, texts. All I hear from Boston Solar is excuses, false promises, B.S., maybe a future repair date, and they won't come warrant replace the item. Waiting 5-6 months is total B.S.!! Bad-Bad-Real Bad, customer service here. I am next complaining to the state Attorney General, maybe taking them to court. Microinverter finally replaced on May 28. Buyer Beware!!
I had a great sales experience with Boston Solar when I purchased my system back in 2017. However; I have now been given the run around for over a year regarding the replacement of one panel that’s still under warranty. A tech was supposed to come out today to replace my panel and never arrived. No call, no show! Boston Solar is clearly only worried about their bottom line and not earning customers and positive word of mouth sales. What’s the next step? Better Business Bureau or Media.
I just had my installation with Boston Solar- it went perfectly. Chris and his team were communicative, neat and extremely polite. My whole experience thus far has been very positive. Dillon the first person I spoke with was very knowledgeable, and I felt like he was providing information rather than selling me a system. I will wait now for the city inspection but I will be live with solar in no time. So glad I went with Boston Solar.
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2 changes recorded — last scanned Aug 5, 2026.
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