Verified record
Sunrun is the national residential solar company operating in Massachusetts from a Billerica office, selling mostly through leases and power purchase agreements rather than outright system sales. Its Google profile averages 4.3 stars across 290 ratings, but the written record behind that number is sharply split, and the recent half-year runs negative. Where customers are happy, they are happy about a person. Reviewers name individual representatives — Andrew Smith, Ashley LoGrasso, Gerardo, Sean Harper, Joe Olenio — and credit them with explaining the design and the economics properly, coordinating roof work, tree removal and electrical upgrades, and staying reachable through the process. Several say the lease meant no money up front. The complaints are numerous, recent and consistent in shape. Reviewers describe activation taking six months, an installation that punctured multiple holes in a roof and failed electrical inspection on the wrong brackets, quotes two to three times other companies', and sales reps who stopped answering once the system was live. Escalator clauses — annual payment increases inside a 25-year lease — recur in Reddit discussion, where commenters describe the highest allowed escalator carrying the largest sales commission. Several homeowners report systems sitting offline for months with calls unreturned, and one says a Better Business Bureau complaint was what finally got damaged gutters repaired. If you are considering them, the practical advice from the record is to get competing quotes from local installers first, read the escalator and warranty conditions in the contract rather than the sales summary, and confirm in writing who fixes what — and how fast — when the system stops producing.
“One of their techs damaged our gutters and it took a BBB complaint to get them to fix it.”
“His system wasn't producing but his wife pays the bills so he didn't really know, no one was monitoring.”
“File a BBB complaint and threaten to cancel due to a contract violation on their end for an inoperable system.”
“They fucking suck donkey dick everywhere in the country. They are like one of the few providers left and now we all have to deal with their monopolized bullshit. My system wasnt responding a few months ago, and I called to ask what happened. They said they couldnt tell me anything, but could send a rep out for 600 dollars just to take a look. My fucking electricians and plumbers dont even cost that much to come out and look. It was also just a tripped circuit breaker. Fuck sunrunner clowns.”
“My system has been switched off since about October/November when the panels were reinstalled after my roof was replaced.”
Since purchasing my home, I’ve received many solar panel offers with attractive pricing and incentives. However, none of the representatives gave me the confidence I needed to move forward with the project. Samuel Silveira was clear, honest, and attentive from the very beginning. He took the time to carefully evaluate our home’s energy needs and designed a system that prioritized long-term savings rather than simply making a sale. His transparency and professionalism made all the difference. The installation itself was completed by a highly professional team using top-quality equipment, and everything was finished on schedule with great attention to detail. As an added bonus, my package included valuable extras, such as an EV charger and a home security system which made the overall value even better for our family.
Andrew is a great Sales Manager. He is responsive, professional, knowledgeable, and communicative. It’s clear he loves what he is doing. After the solar panels are installed he continues to check in periodically to see make sure everything is running well. The company is a great one too! I’m extremely satisfied!
Is there any way to be put on a list of "not interested" to prevent sales people from coming to my door? It's constant, annoying, and they don't understand what the word "no" means. If I ever become interested in solar panels, I can assure you I won't ever purchase anything from this company simply for being annoying every spring and summer. Just yesterday one of them said he looked at my electric meter and how high it is. Why is a stranger walking through my driveway looking around the side of my house? Next time I see this happen I'm calling the police and will be having these clowns trespassed.
Rang my doorbell at 9:20 PM in the pitch black. Why would anyone tell teenage employees to do this? Unfair to all involved.
I was assisted by Samuel Silveira—fast and efficient service; he is very knowledgeable, and we are very happy!
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1 change recorded — last scanned Aug 5, 2026.
Real monthly bill savings4.7
Panel upgrades and generator installs praised repeatedly4.6
Zero electric bills4.2
Decades in business3.6
Panasonic panels with a 25-year warranty3.6
Inc. 5000 lister three years running2.9
