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Brewster Appliance is a one-man appliance repair operation running out of 137 Barons Way in Brewster, with Ford Kirkbride as the owner and technician who does virtually all the work himself. The company describes itself as family-owned — Angi and HomeAdvisor list it as family-owned since 1986, though BBB's own file puts the business's start date at 2009, so the founding year is worth taking with a grain of salt. The recurring theme across its written reviews, most dated 2012 through 2020, is that Ford shows up fast and diagnoses carefully. A Bosch washer with a stuck drain and a locked door got a next-day appointment and a same-visit fix; a stacked washer and dryer were repaired on the evening of the Fourth of July; a chest freezer moved down from Pennsylvania was back running within an hour of his arrival. Several reviewers describe him going beyond a simple parts swap — targeting a blocked fan behind a warm refrigerator rather than replacing the compressor, then trimming the bill because the fix took less time than expected, or converting a stove from LP to natural gas and helping order a part for an unrelated ice maker in the same visit. The clearest thing worth asking about before booking: a couple of customers say newer, more electronically complex machines aren't his strength. A 2014 reviewer wrote that he "has no idea how to fix the new generation of washers and dryers," and a 2013 customer says he charged $95 to diagnose a modern front-loading washer, couldn't fix it, and never delivered on a promised partial refund despite two follow-up calls. A separate 2012 reviewer gave 3 stars over slow callbacks about parts and scheduling. On the numbers, Google shows 3.6 stars from 9 ratings while Angi and its identical HomeAdvisor mirror both show 4.5 from 15 — a real gap between platforms rather than one figure to trust over the other. If the job is an older model, or the kind of straightforward fridge, oven, or dryer repair one experienced technician can handle in a single visit, the reviews point to a responsive, fair-priced call. For a newer, sensor-heavy washer or dryer, it's worth asking directly about his experience with that specific model before booking.
Our Bosch washing machine stopped working- error code came up that something was stuck in the drainage pipe and the door wouldn't unlock! We called Brewster Appliance and made an appointment for the following day - Ford came on time, was polite and professional, and fixed the problem for a fair price. Will definitely call again next time we need them! Thank you guys! :)
I have worked with Ford several times for multiple appliances at a seasonal home on cape cod. He is prompt. Professional and very good at his job. I have been very pleased. I highly recommend him and his work. I could not be happier.
Great service, came over on the 4th of July in the evening and fixed our older stacked washer and dryer. Very friendly and quick service.
Worst experience ever!!!!!This guy has no idea how to fix the new generation of washers and dryers,20 years ago things were simple, not a lot of sensors and circuits.if u have an old washer or dryer he might be able to fix it otherwise don't bother calling this guy.you'll probably regret it.
Absolutely Awful!! If you have an old clunker - he may be able to fix that. I have a new front loader and he stared at it, directions in hand for about 1.5 hours, charged me $95 and left me with a broken machine and no plan on how to fix it. Stupid me - I paid him as I am respectful of work done but expected that he would have a plan to fix it. No such luck - left me with a broken machine, out $95 and has twice promised to refund half of my money at my request and never have I received a cent. The company that finally came to fix my new front loader was in and out within 10 minutes, knew exactly what the problem was and fixed it. Mr. Brewster Appliance should have admitted over the phone that he had NO idea how to fix a modern front loading washer. I contacted another company before I contacted them and they told me point blank that they do not fix front loaders. I found him highly recommended on Angies list. I believe that he treated me this way because I am a single woman and he feels that he can get away with it. Obviously he does not mind lying as long as he makes a buck. I have learned a big lesson on the kind of person NOT to hire and that is the only thing I can thank him for. $95 is a lot of money to pay for his gas from office to my house.
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Added 33 new comments, added 1 new photo, established 2.8 rating