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Twice, customers have given Reed Appliance five stars for a repair it never made. In October 2022, a homeowner with a refrigerator that groaned every time the freezer drawer opened called and was told to try something first, before anyone booked a house call. In a July 2026 review, a customer whose fridge had stopped cooling talked the symptoms through, waited while the van was checked for the part, and was handed the new part number and where to buy it instead — "I will be a customer for life," they wrote. The Yarmouth Port outfit is small; a June 2026 reviewer called it a family-owned business marked by honesty and integrity. Several reviewers name the tech who turned up — Egan most often, with Tom on a 2023 dishwasher-and-washer call and Adrian on a December 2021 oven repair, where the spare burner module was already in the van and the diagnosis took minutes. Two things come up again and again: the phone gets answered, and the truck arrives when it said it would. A September 2025 customer got a call back immediately, asked whether a neighbour's refrigerator could be seen the same day as their own washing machine, and was told yes. A March 2024 caller with a cracked induction cooktop had ordered the part herself and was told to ring when it landed — he would be out within a day or two. A November 2025 reviewer had an LG washer and dryer looked at in a morning visit and mentioned a fair price; a December 2025 one had a dryer fixed quickly and praised what it cost. Its Google rating is a 5.0 across 16 ratings, with eleven written reviews since 2021. For a Cape Cod appliance that is worth fixing rather than replacing, this is the kind of shop to call first. Ask what the diagnostic visit costs and whether the part for your machine rides on the van or has to be ordered, so you know whether it is a same-week repair.
Refrigerator stopped cooling. I did some troubleshooting and called Egan to see if he had the needed part. We discussed the symptoms he checked his van for the part with no luck. He then gave me the new part # and where to purchase... I will be a customer for life, He has shone me the type of businessman he is. Thank you so much, Cheers
Reed Appliance Service is a small, family-owned business marked by honesty, integrity, and terrific service.
Excellent experience! Fixed my dryer quickly and for a GREAT price! Highly recommend!! Thank you again!!🙂
Eagan, REED Appliances tech, visited my house this morning to check on my LG washer and dryer. He was fast, polite, explained everything, charged a fair price. I really appreciate having a connection with a local appliance repair firm that is on time, fairly priced and knowledgeable.
I called Reed Appliance about a problem with my washing machine. I got a call back immediately. I explained that I also had a neighbor with a refrigerator problem as well. I asked if he could look at both the same day. Absolutely was the answer. He showed up right on time exactly as discussed. He dealt with my issue then we went together to the neighbor. There was zero frustration and he was polite, efficient and not condescending. I will absolutely recommend him. Reed Appliance is fabulous.
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1 change recorded — last scanned Aug 22, 2026.
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