Broad Brook Heating & Cooling

Broad Brook Heating & Cooling holds 4.9 stars from 182 Google ratings, and the company says it has been in business 27 years. Its website lists a service area that includes Groton, Norwich, Griswold, Ledyard and Montville. A recent customer said they did servicing and repair on an HVAC system and furnace, showed up on time, finished faster than expected and charged only for the time they were there. A new homeowner said they came the same day as the call and had everything checked out and working. A 2026 customer said the crew used drop cloths, vacuumed after they finished and explained the new thermostats before leaving. A 2025 customer said their natural gas heat stopped working, Dennis returned an 8pm call within 10 minutes, and the heat was up and running within a half hour at a price they called reasonable for an after-hours call. A 2025 customer whose newly bought home had a frozen heat pump said Dennis walked them through what to do over the phone, came out for a complete diagnostic, and sent technician Brian as soon as the parts could be procured. A 2025 customer said Brian came out by 9:30 am after an 8am call the Thursday after New Year's Day, got the furnace running and explained with pictures what should be replaced soon. A 2025 customer said the company fit them in the same day for a quote on a mini split for a home office, installed it the following week, and fixed an ongoing heating issue other companies had been unable to solve. A 2023 customer described a challenging ductless mini split installation that was installed according to plan. A recent customer said that, due to the customer's personal circumstances, the company stopped servicing their AC after two years. A 2023 reviewer who called for a central air conditioning estimate was told the company was not taking new customers. It holds an active Connecticut S1 heating and cooling contractor licence, HTG.0388799-S1, under Broad Brook Heating & Cooling Inc.