C & H Hardwood Floors

C & H Hardwood Floors is a Salem, MA outfit built around hardwood floor refinishing and installation, run by Henry — often working alongside a partner named Carl on larger jobs. Its written history, all logged on HomeAdvisor, runs from 2009 to 2020: a decade-plus record, though nothing on file is more recent than six years old. Through most of that span, reviewers described the same thing: Henry showed up when he said he would, gave an accurate quote up front, and left floors reviewers called excellent — a 2009 review points to prefinished hardwood installed across a kitchen, living room, and dining room with 'very little putty use,' and a 2010 review describes two rooms and a staircase finished in three days with an 'excellent result.' Pricing came up as fair or reasonable more than once during that stretch. The two most recent reviews on file tell a different story. A 2019 reviewer said Henry was pleasant to work with but never returned a call about a kitchen problem, and a 2020 reviewer called the work 'not very reliable' with 'so-so' quality. Further back, a 2013 review described swirl marks and a urethane spill in a finished job — Henry did return to fix them, though the reviewer still wasn't fully satisfied. The HomeAdvisor page itself is inconsistent about tenure, citing '25 years of experience' in one spot and '42 years' in a business-highlights badge. Given how dated the record is — nothing newer than 2020 — anyone considering C & H today should confirm directly that Henry (and Carl) are still taking on refinishing jobs and ask about current turnaround before booking.