Cape Cod Septic Services

Cape Cod Septic Services is a family-owned septic company with offices in West Yarmouth and Mashpee, providing pumping, installation, repair, Title V inspections, and drain cleaning across Cape Cod and into parts of Plymouth County. Its Better Business Bureau profile shows an A+ grade, though the business is not BBB Accredited, and reports about 11 years in business under president Christopher Maki. Many reviews praise the office staff and field technicians by name — Amy is repeatedly described as helpful and responsive on the phone, and technicians Hayden and Chris are described as knowledgeable, friendly, and efficient in the field, including for same-day emergency pump-outs. A few reviewers said the pricing compared favorably to other companies they'd also gotten quotes from. Set against that, several reviews describe unfinished or incomplete follow-through: one said the company never returned to restore the yard and reattach wires knocked down during an installation, another said a distribution box repair job was never finished despite repeated calls and emails to the owner, and a third said technicians made three separate attempts without locating the septic tank cover. A May 2026 review described a hostile technician who disputed the depth of the tank cover, and another the same month said calling the office four times went unanswered, contradicting the company's advertised round-the-clock availability. Separately, a July 2026 review described a company driver running through a four-way intersection without yielding and making an obscene gesture at other drivers. The day-to-day service experience described by most reviewers is friendly and competent, but there's a recurring pattern of complaints about incomplete jobs and unresponsiveness worth weighing.