Cardarelli Plumbing & Heating

The line that repeats across a decade of Cardarelli reviews isn't about craftsmanship — it's about who answers the phone. A 2014 customer whose boiler quit at 6am during a Sunday snowstorm wrote that Joe was the only shop advertising emergency service that picked up. In 2016 a homeowner called at 7:30am about a burst water heater and had a new one installed by 11. In December 2023, a family's heat died before the holiday and he came out the day before Christmas Eve. Different years, same story. Cardarelli Plumbing & Heating works out of Quincy, and its Google page carries a 4.9 average across 47 ratings behind 44 written reviews stretching back to 2013 — an unusually long paper trail for a shop this size. The jobs customers describe split about evenly between plumbing and heating: water heater swaps are the single most common, alongside steam and gas boilers, tankless conversions, main-line and drain repairs, and frozen or burst pipes. A 2018 reviewer said Joe handled the Mass Save paperwork for a boiler install and finished a day early. A 2017 customer who had braced to spend $10,000 on a new boiler was told it was only a leak, fixed in an hour. Two things are worth raising before you call. The first is a 2★ review from October 2015 — the one negative account on file — from a 74-year-old customer who said he was sold a furnace described as one year old and later found from the serial number that it was six. That's an allegation about honesty rather than workmanship, and it is eleven years old, but it's specific enough to ask about if you're buying equipment and not just labor. The second is the age of the written history itself. Thirty-six of the 44 reviews predate 2021, and the newest written account is from March 2025 — a steam boiler cleaning and automatic valve replacement the customer called prompt and reasonably priced. The 4.9 average is current; most of the detailed stories behind it are not. The company's own site describes its plumbing work as journeyman-level and lists OSHA 30-hour and crane-signal certifications plus training in medical gas and brazing, high-efficiency boilers and water heaters, and TracPipe/ProPress/PEX systems. Those are the company's own statements, as is the A+ Better Business Bureau rating it advertises. If your boiler dies on a holiday weekend or your water heater goes on a Friday afternoon, this is the kind of shop the reviews say picks up. Before signing off on a new unit, get the model and serial number written into the quote, and confirm the current Massachusetts plumbing license number for whoever will be on the job.