Catseye Pest Control - Hopkinton, MA

Catseye Pest Control's Hopkinton branch works out of 15 Avenue E and covers the full pest and wildlife range — ants, carpenter ants, roaches, fleas, bed bugs, ticks and mosquitoes on the insect side, and mice, squirrels, bats and birds on the wildlife side, along with exclusion work, attic restoration and basement clean-outs. The Better Business Bureau rates it A+ and has accredited it since August 2020. What repeat customers describe is a service built around named technicians who keep coming back to the same house. Gary comes up more than anyone — reviewers say he keeps them informed about what he has done and what is left, never seems rushed, and works around the weather. Eric gets credit for tracking down a bat in a kitchen and explaining that juvenile bats are learning to fly at that time of year, and separately for coaxing a starling out from behind a kitchen wall. Jacob, Allan Sullivan, Lenny, Christian, Cam and Matt all appear by name too. Google shows 4.7 stars from 410 ratings. The approach reviewers value most is exclusion rather than trapping alone. In an April 2025 review a homeowner said they specifically wanted a company that would find and stop how mice were getting in rather than just kill them, and Catseye did that. In a July 2025 review another customer described the full package with protective material installed around the base of the house, wrote plainly "Was it expensive? Yes" and "Was it worth it? 100%", and said the mouse droppings stopped. Customers also mention texts sent days ahead of a visit. Price and sales conduct are where the complaints concentrate, and they are worth reading before you sign. In a July 2024 review a homeowner said a bat removal was quoted at $6,000 while two other companies quoted $1,300 the same day. In a June 2025 review a customer facing a $7,090 mouse solution said the technician placed only a few traps in part of the basement and a couple in the kitchen. A May 2024 reviewer called the billing practices and the initial salesperson inappropriate and shady, describing being enrolled without full explanation or consent. A July 2024 reviewer paid $900 for an annual plan and said the visit two days later did not address what had been agreed with the sales rep. Another May 2024 customer reported two missed appointments on a set monthly schedule. More recently, a July 2026 reviewer called the scheduling poor and the service overpriced, and another said the technician did not ring the doorbell to do the interior part of the visit. The fair read is that the field technicians earn their praise and the exclusion work does what it promises, while the sales and pricing side is where people get burned. Get a written scope, get two other quotes on any large exclusion or wildlife job, and confirm exactly what recurring billing you are agreeing to.