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Chase & Merchant is a Dennis Port excavating contractor; BBB lists Jay Merchant as owner, says the business started in 1984, and gives its business profile an A+ grade while noting it is not accredited. Google shows 4.4 stars from 19 ratings, though the written comments available here are limited. A May 2026 Google reviewer identifying as a longtime local real-estate agent recommended the company for septic installations, citing fair pricing and follow-through when issues arise. That is a referral professional's account rather than a homeowner's firsthand job review, so it is useful context but not a broad customer-work sample. There is one older 2022 Google complaint unrelated to an excavation project: the writer alleged dangerous driving and a confrontation involving company trucks. Ask about site and road safety expectations before booking. A 2023 Cape Cod Reddit comment also described the company as a garbage pickup option, alongside its excavation listing; confirm the specific service needed when calling.
“She uses Chase & Merchant or Brothers or some other garbage pick-up.”
As an experienced local agent for nearly 40 years, I have no hesitation in highly recommending Chase & Merchant for septic installations. Fairly priced & if ever there is an issue with something (which can always happen in business), they come back and call you back until you are happy. So many of my clients chose them and I always feel better when I know they are handling an upgrade!
Perfect timing very respectful.
I almost got run over by one of their trucks going 90 mph + on the highway; then the truck following that one, (same company), proceeded to drive erratically in front of me for 6 or 7 miles until she got out of the truck on the off ramp, walking up to my window screaming at me. She accused me of cutting off her co worker and former mentioned truck mate... among other things. I don't post these things ever, but maybe not driving 90 mph could have prevented this? And to cut someone off and block them from driving? This was surreal to say the least. I hope they consider who's representing the company out in public and on the roads. I'm sure its a great company that does great work, but this forever tarnished my view of them unfortunately.
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Added 3 new comments, added 1 new photo, established 3.4 rating
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