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Chase & Merchant is a Cape Cod excavation and septic installation contractor based in Dennis Port, Massachusetts, owned by Jay Merchant. The company has been in business since 1984 — 42 years — and holds an A+ rating with the Better Business Bureau, though it is not BBB accredited. The strongest endorsement on file comes from a 2026 Google review by a real estate agent with nearly 40 years of local experience, who specifically recommends the company for septic installations, citing fair pricing and a willingness to return and resolve any issues that come up. A separate 2025 review praises punctuality and respectful service. A 2023 Reddit mention notes the company as one of the go-to local providers for trash and garbage pickup. A 2022 review is a serious outlier: it describes a company truck driving dangerously at high speed on the highway, followed by a second truck driving erratically and the driver getting out to confront the reviewer. This incident is about driving and conduct rather than the quality of excavation or septic work, but it's worth knowing about. Services include excavation, septic system installation and repair, land clearing, demolition, and trash and rubbish removal. Homeowners on Cape Cod looking for septic or excavation work have a well-established, long-running local option here, backed by a strong professional endorsement — it's worth asking directly about the 2022 driving incident and confirming current safety practices before booking.
“She uses Chase & Merchant or Brothers or some other garbage pick-up.”
As an experienced local agent for nearly 40 years, I have no hesitation in highly recommending Chase & Merchant for septic installations. Fairly priced & if ever there is an issue with something (which can always happen in business), they come back and call you back until you are happy. So many of my clients chose them and I always feel better when I know they are handling an upgrade!
Perfect timing very respectful.
I almost got run over by one of their trucks going 90 mph + on the highway; then the truck following that one, (same company), proceeded to drive erratically in front of me for 6 or 7 miles until she got out of the truck on the off ramp, walking up to my window screaming at me. She accused me of cutting off her co worker and former mentioned truck mate... among other things. I don't post these things ever, but maybe not driving 90 mph could have prevented this? And to cut someone off and block them from driving? This was surreal to say the least. I hope they consider who's representing the company out in public and on the roads. I'm sure its a great company that does great work, but this forever tarnished my view of them unfortunately.
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1 change recorded — last scanned Sep 11, 2026.
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