Chase Plumbing Co.

Chase Plumbing Co. is a Burlington plumbing and heating company that's built a five-star average across 300 Google ratings, with owner Ian named directly by customers who've stuck around for years. Its Massachusetts plumbing license is active. The volume behind that average runs deep — 239 reviews from 2021 through 2026 across three platforms, with 30 written in just the last six months and none of them negative. What repeats across that span is speed under pressure: a pipe that froze and burst while the homeowner was traveling, flooding ceilings and walls, fixed by a crew who remembered the customer from a prior emergency; a water heater that failed overnight, replaced the same day and confirmed still under warranty; a furnace call on a freezing day that had heat circulating again within hours. Tankless water heaters show up often enough to be a real focus — Navien systems named specifically for both new installs and the annual descaling service — and boiler work is another recurring call, from air separator repairs to full gas-fired high-efficiency systems. On the everyday side, customers describe drains cleared, faucets and shower valves fixed, a backflow preventer and second water meter installed in a single day with inspection included, and a corroded kitchen-sink pipe traced and repaired within three hours of the office answering the phone. Several reviewers name the same technicians — Joe, Josh, Kurt, Mike — and describe relationships with Ian running a decade or more. Two accounts are worth knowing before booking. In a 2023 review, a customer described a job from roughly two years earlier where the plumber cut through a pipe while opening ceiling access holes, flooding a dining room and ruining the carpet, then spent hours chasing the wrong leak location and charged $700 without fixing the actual problem. Separately, in early 2024 a reviewer felt overcharged for a fixture install — over double what the same parts and labor cost at a comparable job in New Hampshire — though a direct follow-up call with Ian brought the rating up from two stars to three. For routine plumbing, water heaters (tankless especially), and boiler or heating repairs, the review history is deep and consistently strong enough to trust. Given the one sizable pricing gap on record, it's worth locking in a firm, itemized quote before a larger installation.