Christie Cooling and Heating

Christie Cooling and Heating is an Acton HVAC outfit where the owner, Taylor Christie, still personally answers many service calls himself — a Reddit thread in a Newton-area group described him as a BU engineering grad who left a big commercial company to start his own crew and still works the field alongside his now-larger team. Across 223 Google ratings the average sits at 4.8★, and the Better Business Bureau grades the company A+. The pattern across years of reviews is speed on emergency calls. One customer whose heat went out on a Sunday night said Taylor answered personally and walked them through a temporary fix before scheduling a repair. In a 2018 review, a customer described an AC failure during a heat wave: after multiple companies couldn't see him for a week, Taylor responded to a HomeAdvisor inquiry within half an hour and had the part replaced that same day. A more recent account described the same shape — a weekend emergency call, the crew out first thing Monday, and a "somewhat tricky" problem diagnosed on the spot. Several reviewers also credit clear explanations: one 2025 customer said Taylor recommended new parts for a central air unit "without upselling", and a 2020 HomeAdvisor review described a careful investigation and a plainly explained cost estimate before any work began. A handful of reviews describe billing and follow-up friction worth asking about. One customer said they were charged roughly double for parts and couldn't get a callback for months after a repair failed within two months. Another, requesting a quote for a whole-house humidifier, said the company went quiet for three weeks despite repeated follow-up, and a similar no-response complaint appears around a 2024 ERV-installation inquiry. A 2025 review also described refrigerant valve caps left off after a coil cleaning, leading to a later freeze-up the company wouldn't return to address; in a 2021 review, a customer described two newly installed mini-splits that stayed troublesome after a partial repair. For routine and emergency HVAC work — furnaces, central air, mini-splits — the record favors calling Christie for anything urgent; it's worth confirming pricing and callback timelines up front on quote-only requests given the complaints above.