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City Service Company describes itself on the BBB as a heating maintenance and repair company that cleans, tunes up and tests oil-fired boilers and furnaces, and services forced hot water systems, steam boilers and forced warm air furnaces. A recent customer said Kris, Joe and Damien installed a new boiler exactly as planned. A 2026 customer said the company got them up and running after their hot water went off on a system less than two years old. A 2025 customer said their oil burner stopped working on a Sunday during the holidays and Kris came out in less than an hour, fixed it and got the heat back on. A 2025 reviewer said Chris and Regina helped select a Buderus boiler with a Riello burner and worked with the local fire inspector to complete the job. A 2025 customer wrote that the company replaced a leaking oil tank and handled the town permits. A 2025 customer said technician Luis serviced their boiler in the morning and, after an evening call, was at the house in less than an hour and fixed the issue. A 2024 customer described a full system replacement with a Buderus boiler, Riello burner, indirect hot water heater and double-walled storage tank, with floor protection laid down first. A 2024 reddit commenter named City Service Company and praised Kris. A 2026 customer of almost 10 years objected to a new fuel surcharge and a higher annual maintenance fee. A 2024 customer said they were charged again for a second visit after the boiler went into reset mode, and that Chris was rude when they disputed it. A 2022 customer refused a fee for a return call about a loud noise that started a few days after a service visit. A 2022 caller said they were told the company could not help them because they had not been a customer before.
“City Service Company. Kris is the best around!”
Kris, Joe and Damien are hard working guys that really know what they're doing. From start to finish they installed my new boiler exactly as planned. Very professional, polite, clean and organized. I couldn't be happier.
Our hot water decided to go off on a system less than 2 years old. Everyone worked to get us up and running and now I have 3 women happy to be showering and doing laundry.
Updated: They read the review and called me about it. It’s getting ridiculous. I told them I should have canceled the appointment, but I want to keep it because I understand they’d need to fill the slot with someone else, which they might not be able to do. Otherwise, I would have canceled already. Regina told me she’s calling me because someone higher up wants to, but she’s the wife of the owner. They’ve been my place for almost 10 years, and they lost me because of how they handled the situation poorly. I’m really disappointed. This clearly shows me how greedy they are. They want to add the surcharge to cover their own fuel instead of going miles for long time customers. And now they told I flipped out the office. Wow, that’s simply unbelievable. I wrote this review in a calm manner. It’s true that when you have a problem, you’ll see people’s true faces. I wouldn’t recommend this company at all based solely on how they treat their customers. It used to be a great service, and I believe it still is. However, they’ve decided to charge a fuel surcharge for their services, which we already pay for. They claim that this fee is temporary, but if it is, why don’t they absorb the cost for this year and make it up later? I’m one of their first customers, having been promised a $99 maintenance fee that never increased if I kept the service annually. I’ve been paying them yearly until now, but three years later, they charged me $150. Now, they’re adding a $10 surcharge for fuel. It’s not a significant amount, but it feels like they’re taking advantage of us. I’ll have to seriously consider my business with them next year.
Excellent Service !!!
Our oil burner stopped working on a Sunday during the holidays. It was below freezing and we have 3 kids. Kris came out in less than an hour, fixed it, and got our heat back on. To say that we are grateful would be an understatement. Great company and would highly recommend to anyone!
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2 changes recorded — last scanned Sep 28, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from City Service Company Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
