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A customer wrote that Paul came to fix their Wolf oven and fixed the problem at a lower cost than they expected. A customer wrote that Brandon fixed their Wolf oven in record time. A customer wrote that Alexander gave an excellent explanation and repair, with prompt and reliable scheduling. In 2026 a customer wrote that Nick C. went straight to work diagnosing why their Subzero refrigerator's temperature touchscreen wasn't responding, and provided maintenance tips to avoid future problems. In 2025 a customer wrote that Nick spent over 4 hours diagnosing and repairing their 42 inch Sub-Zero. In 2025 a customer wrote that Paul and Skip replaced a relay board in their induction range. A customer whose brand new built-in coffee maker needed service wrote that they would think Clarke could be more responsive than 3 weeks out. In 2025 a customer wrote "They changed me $1000 to replace a door hinge that amounted to $250 in parts." In 2024 a customer wrote that the tech replaced a control panel on their Sub Zero fridge and the unit still did not cool properly. In 2026 a customer wrote that a service call had to be rescheduled after Clarke lost and imported data incorrectly.
“A: My father and I launched Clarke Customer Care, an award-winning service company dedicated to the maintenance and repair of Sub-Zero, Wolf and ASKO appliances.”
“A: Clarke Distribution also runs Clarke Customer Care, the only appliance service business in New England totally dedicated to Sub-Zero and Wolf high-performance appliances, and The Clarke Culinary Center, which offers classes and events with local and national chefs.”
Our brand new built-in coffee maker has a problem and needs service. After spending all that money on a high end kitchen suite of appliances, I would think they could be more responsive thn 3 weeks out. Once they give you a date, you only get a 2 hour window for their arrival, but not until the day before the repair, requiring you to block the entire day. Well, we're at their mercy so there's no choice - no other authorized repair place will do it unless they also installed it. Hopefully they will make things right and I can change this to a more positive experience. For now, still waiting...
Carly B was great. She showed me different 30" ranges by wolf and even helped me with a minor install challenge.
Paul was just the ultimate appliance pro. Neat, knowledgeable and went the extra mile to educate us to prevent the next problem. Top notch service from the nicest guy.
My technician , Paul, was professional, patient , efficient , pleasant and overall nice person. I’d highly recommend his service again. Thank you. DW
Paul was a true pro providing exceptional customer service. He showed interest in making sure all my appliances were in good shape and being properly maintained. Clarke service is consistently excellent
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1 change recorded — last scanned Sep 26, 2026.
Responsive same-day scheduling4.2
