Cleghorn Plumbing & Heating Inc

When a customer's water heater tank failed and flooded their basement, Eric and Josh got there within minutes in a March 2026 review, going straight to work while Josh went back to the shop for a transfer pump. Cleghorn Plumbing & Heating is a Fitchburg company that says on its website it has been in business 48 years, lists Fitchburg, Leominster and Westminster as its service area, and offers 24/7 emergency service alongside fixture-level work like faucet, sink, toilet, shower and garbage disposal installation and repair. Its Massachusetts plumbing license is active on the state registry. The Google reviews, running from 2021 into 2026, repeat quick-turnaround stories. A January 2024 review said a pinhole leak found at 1 a.m. was fixed by 11:30 that morning after Carl and Dan arrived by 10:30. A March 2026 review said a dripping faucet was replaced within an hour of a same-day call. A June 2026 review said an ancient tub faucet, with parts no longer made, was tracked down and fixed within an hour of a technician arriving. A 2025 review said an estimate for a garbage-disposal installation came in close to the final cost, and a January 2026 review described two steam boilers needing replacement after a safety shutdown, with a technician named Fran going through the system and providing a quote. Not every account is positive. A March 2023 review called the company dishonest and said it tried to overcharge, adding that the reviewer had recordings and photos and got a refund at the office. A November 2023 review said they called for a boiler cleaning and instead were charged $511 and told the boiler needed replacing, which the reviewer disputed and sought a second opinion on. A January 2025 review praised a technician named Carl by name while describing the office contact, Valerie, as rude, condescending and disorganized. A September 2026 review said Eric quickly fixed a wobbly toilet, but described a problem getting a quote for a heating and hot-water-system replacement. The company holds a BBB A+ grade. BBB separately lists two other Board of State Examiners of Plumbers & Gas Fitters license numbers for the business. BuildZoom lists a Massachusetts home improvement contractor registration (106007) and a pipefitter master license (MA3578P) that it says it hasn't checked since 2010. BuildZoom also shows 8 completed projects, and a 2019 review on that platform described rental-property jobs as done efficiently and guaranteed.