O.G. Croteau Plumbing & Heating

O.G. Croteau Plumbing and Heating is a great company. Their staff is fantastic, totally helpful. Today I got help from a staff person I will not name online, who jumped through hoops to get my issue solved. I have used this company a number of times.

Hired them awhile ago to install a toilet and it went pretty badly. Just getting around to writing this review. Suffice to say, i think when they installed the toilet, a lot of rust and debris went down the waste water pipe and caused a blockage. Pipe started backing up and leaked thru a hairline Crack at the top of the wastewater pipe we didn't even know was there. I called them back, they came on Sunday charging time and a half to tell me it was a septic problem (they seem to pass the blame a lot looking at other reviews). Long story short, i got a septic company to come so an emergency check and there was no septic issues. I ended up calling a different plumber to unclog the clog that croteau caused because i was tired of dealing of them and their attitude was not good during any of this.

The driver of their company vehicle almost caused a big accident pulled out into traffic without looking he should have his license removed. would not use this company ever !!!

I have used them in the past including for two new boilers and I have always been happy with them but this time around they blew it big time. Jim was not able to properly diagnose the problem. He swapped parts which cost me nearly $600.00 for parts and labor but the problem remained. Jim said that it was an electrical issue that he could not solve so he told me to get an electrician. So I did and it cost me another $300 for two men and an hour just to find out that there was not an electrical problem. ( Jim should have caught this with a simple multimeter check.) My tenant went without heat for two days while this went down. Felix from Croteau figured out that the problem was with my Unitil Gas Meter and not my boiler and Unitil swapped the meter for free. But I got hit with nearly $900.00 in two bills because Jim was not capable of diagnosing the original problem. A problem that was not even with the boiler. As the old saying goes “ I took a hosing” Steve Palmer

I have been using their services for close 15 years and I can honestly say I've never been disappointed in their services. Had a number of leaks over the years which they fixed quickly. They are professional and try to meet the needs of their customers ASAP, even when their service call schedules are already fully booked.