Comfort Heating & Air Conditioning

Northern Comfort Heating & Air Conditioning is the family-owned HVAC shop Eric Costa runs out of Bridgewater, serving homes and businesses across Eastern and Southern New England. The company's own site says it's been at this over 50 years, though its About and Team pages separately describe "over 20 years" of service — worth asking about directly if the company's history matters to you. The last six months tell a clear story: seven Google reviews, all positive, and the same name keeps coming up. Customers describe Eric as extremely responsive — a text or call away, with proactive daily updates during a project tied to the Mass Save program in June 2026 — and a May 2026 review called out a fair-priced, on-time AC service visit. Another May 2026 review described a mini-split installation for elderly parents where the crew took the extra time to walk them through using the remote. A third May 2026 review praised the honesty of a furnace assessment: rather than push a replacement, the technician explained the old system still had life left, which built enough trust that the customer chose Northern Comfort when a new system was eventually needed. That reputation for showing up and being straightforward goes back further. A 2022 review recalls a boiler installation that was clean and finished on schedule, with neighbors who used the company afterward becoming repeat customers. On Thumbtack, the company (listed jointly with Eric's construction business, ECosta Development) holds a 5.0 rating from five reviews. Two older reviews are worth knowing about before booking. A property manager's February 2026 review described a $1,600 charge — including an $800-an-hour rate and a $300 diagnostic fee — for a non-emergency no-heat call, with a price dispute that wasn't resolved before payment. And a September 2025 review described a week-long wait for a technician after an AC breakdown, followed by a $20,000 replacement quote with no itemized breakdown despite repeated requests for one. Northern Comfort is a solid call for routine HVAC work — installs, tune-ups, and honest diagnostics are what its recent reviews consistently describe. Given the pricing and quote-transparency complaints from earlier this year and last, it's worth asking for an itemized estimate and confirming rates up front, especially for anything outside routine service.