Verified record
TF Complete Heating & Cooling (formerly branded Tom Fricker Complete Heating and Cooling) is a family-run HVAC contractor based in Franklin, Massachusetts, serving Bristol, Worcester, Middlesex, and Norfolk counties with installation, repair, and maintenance of heating and cooling systems. The company is owned by Erinn Woodcock, with Andrew Johnson as service manager, per its website. The company holds an active Massachusetts HVAC license verified against the state's registry, along with an A+ Better Business Bureau grade and a 4.8-star average from 671 Google reviews — a large, deep record. Reviewers overwhelmingly praise the technical work: named technicians including Brendan, Trevor, James, and Jeremy come up repeatedly for prompt, knowledgeable service, from same-day AC repairs restoring cool air within 40 minutes to full heat pump and mini-split system installations described as clean and well-communicated. Several customers describe long relationships with the company, including one who says TF Complete installed their first furnace 20 years ago and recently replaced it with an updated system. Pricing and billing are a recurring point of friction. In three separate 2026 reviews, customers said the technician's work itself was competent — even excellent — but that pricing for parts and repairs was substantially higher than expected: one reviewer noted an advertised contract discount still left the invoice above what companies charging plain service rates would bill, and another said researching retail part costs revealed a markup. A review from earlier in August described a technician doing good work but the wrong parts being ordered ahead of the visit. A Better Business Bureau review also reports coolant leaks and a faulty valve following a furnace replacement, though that account is undated. TF Complete Heating & Cooling looks like a strong choice for HVAC repair, maintenance, and installation in the Franklin area, backed by a licensed technician base and a deep, largely positive track record. Given the recurring pricing complaints, it's worth asking for an itemized, written quote on parts and labor before authorizing repair work.
“They have a great reputation, and will be a strong complement to our business. Now we will have an office in Franklin as well as Needham.”
As always Brendan was the best!!!!
Brendan was helpful and informative. Something very simple and easy to fix. Thanks.
thorough and efficient
Very satisfied
Reasonable pricing, professional service. James was polite and friendly. The quoting process was fast and efficient
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Sep 8, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Complete Heating & Cooling Tom Fricker. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
