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A 2025 customer said Cool Air came out when their AC quit on one of the hottest days of the year, explained the system and fixed the problem quickly. On its BBB page, CoolAir Company, Inc. describes itself as a residential and light commercial HVAC contractor that installs and repairs hot air furnaces, ventilation heating ducts and air conditioning. It holds a 5-star average from 12 Google ratings and an A+ BBB grade. A 2025 customer said water was backing up all over the basement floor from a furnace issue; the pump turned out to be no good, and the pump and hoses were replaced. A 2025 customer said the company helped their family on a very cold weekend. A 2024 customer said the company explained the options before installing a new HVAC system and left the home clean and tidy. A 2025 reviewer who owns restaurants said Bassam has handled their refrigerator service calls for many years, even early in the morning.
“Jen worked for Cool-Air Company, of Dracut, MA. for 15 years before moving onto working for SWR Construction, of Pelham, NH.”
“Very professional and courteous staff”
These guys came out when my AC quit one the hottest day of the year. They taught me about my system and were able to fix the problem quickly and get it running again. They were very friendly and had excellent customer service. I would absolutely recommend them to anyone who needs their central air fixed.
I had an issue with my furnace last week, water was backing up all over the basement floor, Come to find out the pump was no good, so we replaced the pump and hoses And everything seems to be working now I would highly recommend Cool Air for your next job..
If I could put more than 5 stars here I would!!! Bassam and his team are amazing. We have been customers of theirs for many years and we own restaurants that need refrigerator services asap before the product goes bad and Bassam always is there no matter what!! Even early hours in the morning. He provides amazing customer service and is so very talented. He has always solved any issue we have! There isn’t a job they can’t do!!!
Very helpful and does everything he can!
10/10 service! Highly recommend Was extremely helpful and knowledgeable . Helped our family on a very cold weekend . Much appreciated .
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2 changes recorded — last scanned Sep 22, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from COOL AIR. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Emergency A/C fixed within hours4.6
Fair pricing3.9
