Verified record
New Era Plumbing & HVAC is a Dracut plumbing and HVAC company offering 24/7 emergency plumbing, drain cleaning and sewer work alongside heating, cooling and water heater service across the Merrimack Valley. It says it has served Dracut residents for 15+ years. The state registry lists an active Massachusetts plumber licence held by Soryia Pen. The state registry also lists an active Massachusetts HVAC licence held by Soryia D Pen. The Better Business Bureau grades it A+, and it holds 4.9 from 1067 Google ratings. Recent customers name technicians Steven L. and Robert for quick, clearly explained repairs. On a 100 degree day in July 2026, a customer called at 1pm and had the A/C fixed by 4:40pm. In a February 2026 review, a household with a failed 32-year-old furnace got a Sunday visit, space heaters overnight and a new high-efficiency system installed the next day. An April 2026 customer had a dead water heater replaced with an on-demand system installed in one day. The complaints concern pricing and drain jobs. An April 2026 reviewer paid $270 for a toilet snake that did not clear the clog and was quoted $1652.00 plus a mandatory camera charge to continue. A January 2026 customer paid 480 to unclog a sink and said the sink still could not be used. In an April 2025 r/LowellMA thread, a commenter wrote that the company failed to locate the problem, said all the cast iron piping throughout the house would have to be replaced, and charged nearly $500 just for opening the wall. In a 2023 review, a customer quoted over $1000 for a backflow valve had it replaced elsewhere for half the price.
“New era. Avoid milltown at all cost”
“was necessary), but failed to locate the problem. They ultimately said, “Well, we’re going to have to replace all the cast iron piping throughout the entire house,” and charged me nearly $500 just for opening the wall—without even performing the replacement. I then contacted New Era and worked with a very competent technician named Steven. He correctly identified the issue: my upstairs neighbors had been using Drano, which had melted the PVC pipes. The entire problem was resolved and replaced for only $500. Additionally, I strongly advise against trusting Addarios. They offered a VIP members”
“Sila New Era Plumbing Boston Hvac company”
“New Era Plumbing & HVAC came highly recommended. Get quotes from both.”
“Danny Pen, president at New Era Plumbing & HVAC, which provides services in Massachusetts and New Hampshire, says the average cost of central AC is $120 to $180 a month (for 1,500-2,000 square feet of space and 13 SEER units).”
Steven and Momo were great today. New water filtration system and hot water tank! 10/10 would recommend!
Steven L did a good job with our installations
Steve L. did a great job fixing the leak coming from the pipe. The job was done carefully and professionally. Highly recommend New Era Plumbing.
Honestly had no idea what was going on or how anything works. When Rob arrived, on top of fixing my problem, he basically gave me a whole class. I learned a lot and it was very much appreciated.
Friendly professional service. Timely fix for water main pipe. Thanks guys
Specializes in
Also offers
Service area
3 changes recorded — last scanned Jul 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from New Era Plumbing & HVAC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Languages
Languages
Fair pricing3.9
Prompt emergency repairs4.7
