Verified record
A 2026 customer said Cranney Home Services replaced an aging gas water tank with a heat-pump/electric hybrid, restoring hot water less than 48 hours after the problem first appeared. In that 2026 account, Marco and Zach explained repair and replacement options, measured the basement space and coordinated the electrical work. A 2026 customer praised Jonathan and Brandon's explanations and workmanship on a new shower, while describing Cranney as expensive. A 2026 customer said Anthony diagnosed a central-air issue, Paul supplied an estimate, and Jeff and electrician Brian got everything running before leaving. A 2026 customer praised Pat C's toilet replacement. A 2023 customer said electrician Alex replaced an outdoor motion-detector light, identified its breaker and removed the old fixture and box. A 2022 customer said a plumber destroyed a new shower surround and an electrician never followed up about a part that needed ordering. A 2022 customer reported paying $420 for a heater repair that did not fix the problem, followed by a $350 invoice to order a different part. That 2022 customer said they ordered the part themselves and screwed it in. A 2023 customer alleged that items were missing after an inspection and that the hot-water tank had been turned down by 10 degrees. An account also criticized furnace servicing and Cranney's response. A customer complained about appointment cancellations after confirmation.
“### Cranney Home Services, DANVERS”
Pat C did an amazing job. He was polite, efficient, very knowledgeable about replacing my toilet and we love it 👍🏻
We've had Cranney here for decades! This time it was for plumbing, a new shower! OMG...as always, these guys were incredible! We had Jonathan and Brandon. Knowledgeable, and able to impart that knowledge, easily for a layman to understand! Very hospitable kids and great to have in the house, with our dogs and all of us! :) I have to add...the craftmanship was incredible! You just don't have that level of skilled craftmanship anymore in this world. It was astounding to see. I'll be honest, Cranney is not cheap, however, you get what you pay for. I can't emphasize this enough...they are worth every cent and MORE! :) Thank you, Jonathan, Brandon and everyone at Cranney! You folks are AWESOME! :)
We've been using Cranney for years, for seasonal checks/routine maintenance, occasional HVAC/plumbing issues, and also a few big projects. A big reason we like Cranney is because they are reliable. When you call, they will show up. I especially appreciate how professional, courteous, and personable their tradespeople are. It’s a breath of fresh air. Our most recent experience was particularly good. On Sunday evening, the pilot on our 15yo gas water tank finally gave up. I called Cranney after dinner, and was scheduled for service the next day. The guys who came, Marco and Zach, were great! They were upbeat and communicated well, and even put on shoe booties every time they walked through the living space. They diagnosed the issue, explained the pros/cons of a fix versus a replacement. We decided a replacement for our old, out-of-warranty tank. Marco asked us about the year-round conditions in our basement, and he and Zach took careful measurements to see what would work in the space we have. They walked us through all the available options (gas, heat-pump, electric, etc.) and the pros and cons of each in terms of efficiency and performance. We decided on a heat-pump/electric hybrid, and they contacted a Cranney electrician on the spot to find out what electric work would be needed. The next morning, Marco and Zach were back to install our new water tank. The electrician (whose name I unfortunately can’t remember!) was also great and easy to talk to. They all did a beautiful job with the installation, especially with the piping leading up to the water tank (which was a confusing mess before). After installation, they explained everything they had done, and showed us how to use the new system. By 2pm, they were done and out the door. We had hot water from a new tank less than 48 hours after we first noticed a problem! One caveat about Cranney is that they’re expensive, and I sincerely hope it’s because they’re paying their guys on the ground well.
I could give more than five stars, so I highly recommend Cranney Home Services!Nick, the service manager, was the technician who came out to our house first to assess our situation. He took the time to listen to our concerns and provide incredible insights into what would work best for our home. His guidance and advice were absolutely top-notch and spot on; we are so grateful for his expertise, honesty, and professionalism. If you want someone who genuinely cares about finding the right fit for your situation, ask for Nick!Following the assessment, Matthew and Oliver came by and did an excellent job fixing our plumbing issue. They arrived right on time, diagnosed the problem quickly, and were completely professional, friendly, and honest. Job well done! I will definitely call them again for any future needs.
Javier is an excellent electrician. He stayed all day helping set up my nest camera floodlight without getting frustrated. He is very experienced, funny, patient, and his work is very neat. He also cleans up nicely. I requested him again for a reason. I’ll keep requesting him. Thanks Cranney and Javier S.
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2 changes recorded — last scanned Sep 23, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Cranney Home Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
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Turns down unneeded work4.7
Same-day emergency repairs4.2