Cranney Home Services is a Danvers company that says it's covered plumbing, heating, cooling, and electrical work on the North Shore for 40 years, and its reviews show a crew built for that range — the same names (Marco, Sergio, Mario A., the Bens) turn up across water heater swaps, gas-leak calls, boiler repairs, and central-air installs.
Recent Google reviews describe fast, explained work: a natural gas leak Marco and Zach traced and fixed on the spot, a leaking bathroom pipe Brandon and Ryan quoted and repaired the same visit, and a hot water tank Mario A. drained and had replaced within days. A four-person crew (Kevin, Rashid, Mason, Biagio) gets singled out for a central air conditioning replacement handled cleanly start to finish. Across 4,796 Google ratings the average sits at 4.8, and it holds a 5.0 with an A+ grade on BBB and a 4.8 from roughly 2,686 ratings on Best Pick Reports.
What's worth knowing before calling is a pricing complaint that shows up again and again, on every platform, going back years. On Reddit and Nextdoor between 2021 and 2026, people who've used Cranney describe it as reliable and professional but expensive — "you pay a premium," "cost a fortune," "unless you are rich" — and a few call it worse than that outright. The specifics in its own reviews back that up: a boiler repair billed at $900 for a flame sensor and igniter, with the same fault back two weeks later; a Halo LED unit that cost over $2,000 and, the customer says, was installed wrong with no callback; an AC recharge described as a four-minute fix billed in four figures; and $665 for a bit over an hour's work on roof heating cables that weren't put back quite right. A Best Pick Reports review separately describes a damaged shower surround and an electrician who never followed up on ordering a needed part, and another reviewer there says plainly they wouldn't recommend the company.
Its Massachusetts plumbing license is active on the state registry.
Cranney is a reasonable call when you want a big, established outfit that can cover plumbing, HVAC, and electrical under one appointment and shows up when it says it will — just get a firm price before the work starts, especially for a quick fix, and ask what happens if the same problem comes back.
