Platinum Plumbing Heating and Drain Cleaning

Platinum Plumbing, Heating & Drain Cleaning works out of Danvers, covering the North Shore from Beverly and Salem down through Malden, Medford and Woburn — the company describes itself as a residential plumbing, heating and air-conditioning repair and installation shop for homeowners in that stretch. The name that comes up again and again is Rob, whether the job is a clogged drain or a dead air conditioner. Recent Google reviews from August 2026 call him responsive to calls and texts and quick to get the work done at a fair price, and an Angi review from July 2026 credits him and his crew with getting a customer’s AC running again mid-summer, noting a furnace they installed 20 years earlier that has run trouble-free since. Earlier reviews describe the same pattern going back years: in 2021, a customer had Rob swap out kitchen and bathroom faucets, then called him back to replace a gas water heater, pleased with both the estimate and the turnaround; a 2020 review describes him arriving 30 minutes early to install a faucet with a lifetime warranty in about 20 minutes. One customer wrote in 2023 that they’d used Platinum for 20-plus years and consider Rob the only plumber they let into their house. Across Google (5★ from 14 ratings) and Angi (4.9★ from 94 ratings, 96% five-star), the written record runs 2020 through 2026 without a negative review on file. BBB lists the company at 16 years in business with an A+ grade, though it has not sought BBB accreditation and its BBB page carries no customer-review section or complaint count — that is a gap in what BBB publishes, not a mark against the company. The company’s own site lists a Massachusetts Master Plumbing license (#15194) and a Journeyman license (#26688), worth confirming directly since neither number has been checked against the state registry. For a straightforward plumbing or HVAC call on the North Shore — a leaky faucet, a water heater on its way out, an AC unit that will not start — this is a company with a long, consistently positive record and one person, Rob, doing the work himself. Confirm he is still taking the call personally and ask about current pricing before booking.