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Verified record
CSM Construction, an owner-operated roofing and gutter outfit out of Saugus run by Chris, has built a nearly perfect record on Angi and HomeAdvisor — 4.9 stars from 72 reviews on each, described as eleven years in business. The specific accounts on file, running from 2018 to 2021, back that up with real detail rather than vague praise. The standout is from September 2018: a family whose home was affected by the Merrimack Valley gas explosions said that when Chris learned about it, he sent his crew to make the repair at no charge. Other reviews describe the more everyday version of the same instinct — showing up fast (one reviewer got a callback within 30 minutes and an estimate the next morning), fixing a minor roof issue on the spot at a good price, and, in one 2018 account, being the only contractor among several who actually brought a ladder to climb up and look at the roof before quoting. A 2019 review specifically noted no price changes and no surprises, with all debris cleaned up afterward, and a 2021 review added that the company handles paperwork online and will adjust the work if something isn't to a customer's liking. There's nothing negative in the written record to set against any of that — no complaint about pricing, scheduling, or workmanship turns up across the seven accounts. The one gap worth naming plainly: the newest review on file is from 2021, so there isn't a truly current account to point to. For roof repair or gutter work, CSM's specifics are unusually consistent and detailed across several years — worth a call, with a quick check that Chris himself is still doing the estimates.
I found CSM at home advisors. Chris does very good work. If something isn't to your liking he will change/fix it ti your liking. This company does their paperwork online which is a good thing.
Great customer service and great job accommodating my needs. No price changes, no surprises. All debris was cleaned up. Would highly recommend.
Chris explained the situation in a very clear fashion for the layperson. He's the only guy to have brought a ladder to the assess the situation, gave a fair price, no bull, and worked quickly. Very professional and would definitely recommend!
I talked to this company when reviewing roofing contractors for my old cape. Chris came out, did an inspection, actually going up on part of the roof to look, and gave me his recommendations, which were in line with what I was expecting and looking for, which included avoiding leaks from ice dams that routinely form due to my house and roof design. He recommended ice and water shield and some metal sections at troublesome spots to avoid leaking at the usual sites. His estimate was prompt and reasonable for the quality and attention to details that was included in the estimate. The crew arrived promptly at 7 am, Chris got them started, then came back to inspect and finalize the job all in one day. All the men were respectful and hard working. The cleanup was top notch, and my neighbor was impressed with their speed and how the result looks. I was impressed with the level of detail of work that was done. Customer service was very good, with calls from the office to keep me informed of schedules and next steps, and all transactions online. A written detailed estimate was given up front. I would definitely recommend this crew and hire them again. Obviously we haven't had any ice dams yet since it's only October, but I will update my review with those results.
Chris from CSM construction came over to assess a leak in our roof and gave us an honest and reasonable opinion. Our family was affected by the recent gas explosions in the Merrimack valley. When Chris found out, he sent his crew to do the repair at no charge. We are so touched by, not only his professionalism and great work, but by his kindness. If you need any work or repair done for roofing, gutters, siding, etc. make sure to reach out to Chris from CSM construction!
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1 change recorded — last scanned Sep 6, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from CSM Construction. Use it to sanity-check bids, then get the real number in writing.
A square is 100 sq ft of roof surface — bigger than the floor plan because of pitch and overhangs.
Estimated range
$9,000 – $18,600
Typical roofing project around $13,800
Short-notice ice dam and leak calls5.0
Answers in a storm5.0
Detailed craftsmanship5.0
Detail-oriented craftsmanship3.6
