D.F. Richard Energy

Honestly the entire experience of the past 7yrs with DF Richard has been shitty. They make everything transaction and interaction as hard as possible. They constantly try to charge fees for anything and everything. The staff isn't on the same page, one person says one thing and then someone else answers next and says something completely different. They do not care if you need an emergency delivery. Whoever "Erika" is needs to be fired, still no clue who she is, never spoke with her myself on the phone but anytime my husband calls he's always transferred to her?? She never wants to do her job. I am convinced she thinks her job is to give others a hard time over anything. Also last time my husband called he was being transferred to "Erika" and heard her say "No Im not talking to them. I dont want to deal with them" Literally just unprofessional to the max. Apparently if you need emergency delivery EVER do NOT use this company. They dont care and apparently using the emergency delivery service makes you enemies with the staff? They also illegally took money from our account. They were supposed to take a scheduled payment out and it failed 3x dur to the staff failing to type the correct account info, after the 3rd try my husband told them do NOT attempt to charge our account again until the others dropped off/released & they charged it AGAin that day 3 hours later, 40mins before they closed for the weekend a i am assuming they o be sneaky and try to go home and close for the weekebd before we noticed, but I got text alerts on. We orderd propange 8 DAYS AGO and still nothing, still no confirmation when or anything. Just very shitty company.

The team was fantastic before, during and still now after installation.

We appreciate Kevin's knowledge of how our steam boiler works. He explained what caused the problem and how he fixed it. Thanks for the great service!

I continued using this company after purchasing my property since they had filled the oil tank at the home for the previous owner. Unfortunately, my experience was disappointing. At the end of January 2026, I requested an oil delivery and was told over the phone that if I did not enroll in auto-delivery, the price would be a higher cost, $3.89 per gallon. I agreed, and was added to their schedule. When the invoice arrived following the oil delivery, I was charged $3.99 per gallon. I chose not to dispute it since I did not have the quoted price in writing. Later, knowing I was converting the home to natural gas and would not need much additional oil, I tried to order 100 gallons through their online portal. I was informed there was a 150 gallon minimum, which I agreed to. After the February 28th delivery, I received an email stating their truck malfunctioned and delivered 197 gallons. I contacted the company to explain that I would not have use for the excess oil. I was then told the price for this delivery was $4.09 per gallon, which was higher than other local pricing I had seen. The initial accommodation offered was a $0.10 per gallon discount. I proposed paying for the 150 gallons I agreed to at $4.09 per gallon. After further discussion, they ultimately agreed to honor $3.89 per gallon for the full 197 gallons. While I appreciate that the price was adjusted after I pushed back, the resolution required unnecessary negotiation. Pricing discrepancies and over-delivery due to equipment malfunction should be addressed proactively, without placing the burden on the customer. As a plumber who regularly works alongside D.F. Richard crews on jobs, I expected clearer communication and stronger customer service. I would recommend customers confirm pricing in writing and verify delivery quantities before and after service.

Their claim to fame, if you call any time of night or day, they will come