Dash Drains

Dash Drains is a family-run drain cleaning and plumbing company based in Beverly, Massachusetts — the company says it's 23 years old and named after the owners' family dog — offering 24/7 emergency response across the North Shore and southern New Hampshire. The bulk of its record is strong: 60 Google reviews from 2021 to 2026, most of them five stars, and a BBB A+ grade. Recent reviews from 2026 describe technicians — Chris, Colton, Joe, Andrew — clearing severely clogged drains, snaking main sewer lines, and responding to a Sunday-night septic backup within 42 minutes of a callback. Multiple reviewers describe repeat use over years, including one family that says it has called Dash Drains for seven years running. The company also stood behind its work at least once: in a late-2024 review, a customer initially unhappy with a job said the company called, sent two technicians to clean up the mess, apologized, and issued a refund. Set against that, a handful of older reviews describe real problems. A 2025 review said a technician insisted a kitchen drain was clogged without properly investigating and broke a pipe cover trying to force it open. A 2024 review said the company caused a leak and then disputed responsibility for it, citing a liability limit on materials. Two more reviews, from 2022, describe a missed appointment and one employee's rude exchange with a customer's staff over a parking spot. These are a small share of a large, mostly positive review history, but worth asking about directly — particularly how the company handles it if something goes wrong. For everyday drain and sewer work, this North Shore family business with the long track record looks like a solid, responsive call — just worth a clear conversation up front about liability if the job runs into complications.