Dash Drains

Dash Drains is a family-run outfit in Beverly working clogged drains and sewer backups across the North Shore — the company says it's 23 years in and named, unofficially, after the family dog. Call at 2 a.m. on a Sunday and someone still picks up: recent reviewers describe Joe and Andrew showing up late at night for backed-up basements and blocked main lines, one arriving in 42 minutes flat after water backed up into a basement through a washing machine drain. The pattern in the last six months is a company that explains itself before it starts snaking a line. Chris walked one homeowner through a snake job on a slow drain instead of just doing the work silently; Colton cleared a stubborn toilet clog in under an hour and explained what had gone wrong. Two different reviewers called back this year for a second job within weeks of the first, both mentioning the same thing — polite techs and reasonable pricing. Google backs that up at scale: 4.8 stars across 97 ratings, and the fuller history of 60 reviews going back to 2021 across five sources tells the same story, with the most recent dozen reviews all coming back clean. It isn't spotless. One review, from before this year, describes a visit that didn't go well — an isolated complaint against a long run of clean, recent calls. There's also a gap worth noting: the company's site claims 23 years of experience, but BBB's file has the LLC incorporated in 2012, closer to 14 years — maybe that's pre-incorporation experience, maybe it's rounding up, but it's not explained. None of that erases a BBB file that's otherwise clean — an A+ rating, no accreditation sought, and no complaints on record. For a backed-up drain or a sewer line that needs a camera run through it, especially outside normal hours, this is a company with a real, multi-year track record of showing up and explaining the fix. Before booking, it's worth asking how that one bad review got resolved, and whether the 23-year figure includes time before the LLC existed.