Verified record
O'Connell Plumbing & Heating works out of Salem, Massachusetts, and its more detailed reviews describe it handling the kind of jobs that come with an older house — swapping out a water tank, replacing a cast iron sewer pipe, and running a new gas line for a stove. On Google, where it holds a 3.9-star rating from a handful of ratings, one 2026 reviewer called it the best plumbing around and singled out a technician, Claudia, by name. A late-2025 review described the water heater, sewer pipe, and gas stove work as professional, friendly and fast, and said the price didn't feel padded. Separately, an online account — undated — describes the crew spending two full days resolving plumbing problems left behind in a newly purchased Salem home, including a Sunday visit for an unplanned issue. One flag from a review earlier in 2025: a customer said a toilet installed by the company came loose within two years, discovered only when they went to paint behind it — worth asking how installation work like that is warrantied. For plumbing tied to water heaters, sewer lines or gas connections, the pattern here is fast, personal service — but with reviews this few, it's worth confirming current availability and getting specifics on any installation warranty before booking.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from O'Connell Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
“I recently bought a house in Salem and it came with some plumbing problems. O’Connell Plumbing worked two days straight correcting everything. Kevin even came over on a Sunday when I had an unexpected emergency.”
“I recently bought a house in Salem and it came with some plumbing problems. O’Connell Plumbing worked two days straight correcting everything. Kevin even came over on a Sunday when I had an unexpected emergency.”
This is the best plumbing around.I would recommend em to everybody claudia is wonderful
We've used O'Connell to update our water tank, replaced a cast iron sewage pipe, and for a gas stove installation. Every interaction has been professional, friendly, very timely, and did not break the bank. What stands out to me is that after we did the water heater, we had someone else come in for the broiler. The other technician was visibly impressed and complimented the copper plumbing. He said he could tell that it was quality work. For a sewage pipe leak we had in the basement due to rotting cast iron pipe, O'Connell recommended a lower-cost alternative to connect and run a pipe above ground rather than breaking the foundation to replace the older one. This saved us a significant amount of time and money. For this recent stove installation, I have to thank Scott for coming over at 6AM in the morning to squeeze us in over the holidays. He was so polite and friendly - and most importantly, he valued safety, checking twice no gas leaks before leaving. O'Connell's is local and has been in business a long time. They'll come do a small job that other plumbers may pass up, I appreciate that about them!
do not use this company. I paid top dollar for a toilet to be installed and two years later it actually moves. I went to paint behind the toilet and noticed the toilet was crooked I don’t know what made me try, but I straightened it and I was able to actually move the toilet. It’s only me here the woman accused Me of the way I sit on it and said they would have to charge me a service call and couldn’t come for five days. When I first purchased the toilet, they charged me twice. I had to wait for a refund. I was very nice and patient with them and this is how they talk to you. I will now have to pay another plumber to fix what they messed up
Specializes in
Also offers
Languages
1 change recorded — last scanned Sep 19, 2026.
Old-house experience5.0
Verified license5.0
Fast emergency response4.7