Active Plumbing & Heating

A customer living out of state posted a job in July 2025 because a washing machine could not be delivered to their mother's house — corroded water valves. They had a quote and an appointment within five minutes, and the work was finished the next morning. That speed shows up through 2025. In October someone messaged and had a plumber at the house diagnosing the problem the next business day; in May another had the work done the day after calling, plus a list of things to watch for afterwards. The other thing customers write about is what Alex talks them out of. In September 2025 a homeowner with a sump pump problem was given advice that saved them money instead of a replacement quote, and wrote about the honesty of it. A July 2025 caller appreciated that he answered every question over the phone before the job began. The work itself is ordinary house plumbing: a new water heater in July 2025, faucet work where the customer was checked with as it went in, valves, sump pumps. Thumbtack also lists sewer and water systems and municipal water work. Its Thumbtack profile, out of Saugus, shows a 4.9 average from 32 ratings, Top Pro status, 55 hires and six years in business, with a Massachusetts journeyman plumber licence that Thumbtack marks as verified. One of those 32 ratings is a single star. Google adds four ratings averaging five. For a repair, a water heater or a valve job you want handled this week, this is a shop that answers fast and quotes on the spot. Ask who will be on site — reviewers name Alex on the job — and, since the licence you can see is the one Thumbtack lists, ask him for the number directly if your job needs a permit.