DeWolfe Plumbing, Heating & Cooling

DeWolfe Plumbing, Heating & Cooling works out of 211 Shrewsbury St in West Boylston and is the fourth generation of a family firm the Worcester Telegram traced back to 1931. It is BBB accredited under the legal name DeWolfe Contracting Inc. with an A+ grade, and its file lists six state licence numbers across plumbing, sheet metal and public-safety registrations. Customers name technicians constantly and describe the work in detail. In August 2026 one credited Omar and G with installing a combination heating and hot water system and leaving the area spotless; another that month described Jamie's crew doing a full shower makeover with new tiling, valve and door. A July 2026 customer with a sewer smell in the yard wrote that Mike arrived within twenty minutes of the call, Kenny DeWolfe came out himself, and six workers had the problem fixed within three hours. Another described Brian Sullivan running a water-filter line from the basement to a kitchen refrigerator and positioning the drill holes so nothing showed upstairs. Emergency response is the most repeated praise — same-day AC restarts, a hot-water tank that flooded a basement dealt with in a single day, a power surge that knocked out a boiler handled the same day. Several customers also say technicians walked them through cheaper repair options before recommending replacement. The complaints are about billing and about what happens when a job goes wrong. A July 2026 customer said a plumber could not clear a kitchen drain, referred them to another company and still charged $400, and that no service manager returned the call. A July 2026 service-contract customer wrote that their furnace failed in 90-degree heat and, despite paying a monthly maintenance fee, they were told the earliest visit was two days out — describing weeks of unreturned calls afterwards. A June 2026 reviewer said a technician broke their attic ladder, and that they were charged $175 for the trip to fetch a filter they had not been told to supply. Price appears even in five-star reviews: one happily reports $535 in labour to connect a gas range in 25 minutes with customer-supplied parts. For plumbing, heating and cooling work across Central Massachusetts — and, from the company's own phone listings, Falmouth and Yarmouth — this is a deep and consistently good record. Agree the diagnostic and trip charges in writing, ask what your service contract actually guarantees in an emergency, and confirm who supplies filters and parts.