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Dunham AC & Heating Experts is a Melrose HVAC outfit built around fast turnarounds on furnace and air conditioning trouble — a furnace that quits before a long weekend, an AC unit that dies right before a heat wave. Across three dozen Google reviews, the recurring theme is technicians who show up quickly, walk homeowners through what's wrong, and fix it the same visit. Specific accounts point to the same style of service repeatedly: a technician diagnosing a freezing coil that was dripping onto electrical components before it caused more damage, another swapping a thermostat and troubleshooting a heater/fan/relay before noon, another using a spare part off the truck rather than pushing a full system replacement. Several reviewers make a point of saying they weren't upsold — no pressure to buy a new unit when a repair would do. A few of the reviews on this Google listing describe work that doesn't match HVAC at all — a dishwasher repair and two plumbing jobs naming different technicians. It's unclear whether those belong to Dunham's own crew or ended up attached to this listing some other way; one review that explicitly credited a different heating company for its work has already been set aside, but these residual mismatches are worth keeping in mind when weighing the review count. The last six months show four reviews, all positive, so the pace of recent feedback has held up. Before booking, it's worth confirming who's actually on the job given the handful of reviews that don't read like HVAC work. For routine furnace and AC repair, maintenance plans, and duct or mini-split cleaning, the reviews that clearly are about this company describe a responsive, straightforward operation.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Dunham AC & Heating Experts. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
I am genuinely blown away by the level of care this HVAC team showed from start to finish. Booking an appointment took less than two minutes on their website, and within moments I got a friendly SMS confirming the slot. The next morning a second text popped up with a photo and bio of the technician, which immediately put me at ease. Because my furnace decided to quit on a chilly Saturday, I was terrified we’d be shivering until Monday. Instead, Chris and his partner showed up right on time for the weekend slot I picked—no extra fee, no eye-rolls, just warm smiles. Before stepping inside, they slipped on fresh booties and laid down runners through the hallway I could see my beige carpet silently thanking them! Chris walked me through every step of his diagnosis, even shining a light inside the unit so I could see the cracked ignitor myself. He gave me three repair options, with transparent pricing, never pushing the most expensive. I felt respected and in control the whole time. The replacement part was in their van, so within an hour heat was pouring back through the vents. They tidied up every wrapper and wiped the thermostat screen—small gestures that made a huge impression. When they left, I actually felt a weird mix of relief and gratitude strong enough to make me want to bake them cookies. If you value prompt communication, professionalism, and technicians who treat your home like their own, stop searching. This company turned a freezing, stressful day into a reminder that good service still exists. I’d trust them with any future heating or cooling issue without hesitation.
They were courteous, honest, and professional. We had our whole AC replaced, and a heatpump installed. The crew worked well and was accommodating to the small space. Highly recommend.
The servise checked my dishwasher last week. Technition arrivedd on time and put the covers on his shoes before stepping in. He found the loose wire, changed the part, and tested the cycle. Work area was kept clean. Price matched the estimate. I will probly call again if another applience breaks.
It is now a pleasure to wake up each day to a cool home. I attribute this to the excellent A/C maintenance that I recently received. The technician showed remarkable attention to details and thoroughness. My system now operates more quietly and efficiently. This creates a tranquil atmosphere that increases daily comfort. The fact that my energy bills are down is proof positive that prevention pays off. Highly recommended for improved home comfort, peace of mind, and increased security.
Yonas showed professionalism and was thorough. He listened as I explained my AC issues and took the time necessary to test everything. He was able identify the issue with the inner coil that was freezing and dripping onto all the electrical components within my hvac. He explained to me my options without trying any hard sell. I value his expertise and recommend them.
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1 change recorded — last scanned Sep 9, 2026.
Technician praised1.6
Heat pump specialists4.4