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A furnace that quit on a chilly Saturday was running again within an hour, according to a recent customer: Chris and his partner arrived on time for the weekend slot, showed the cracked ignitor, offered three repair options with transparent pricing, and had the replacement part in their van. Dunham AC & Heating Experts is a Melrose heating and cooling company with 5 stars from 34 Google ratings. In a 2026 review, a customer said they had the whole AC replaced and a heat pump installed, and that the installers were accommodating to the small space. A 2026 customer said Yonas found an inner coil that was freezing and dripping onto the electrical components and explained the options without a hard sell. A 2026 customer whose furnace broke down before a long weekend said the technician found the problem quickly, laid out the options, and finished the repair that day. A 2025 customer said Tommy repaired an AC unit with a simple piece he kept on his truck and never said they needed a new unit. In a 2025 review, a customer said they installed a thermostat, fixed a problem with the heater, fan and relay, and put in a new air filter, all before noon. A 2025 customer said Bobby explained the problem and the fix and gave tips on caring for their mini splits.
I am genuinely blown away by the level of care this HVAC team showed from start to finish. Booking an appointment took less than two minutes on their website, and within moments I got a friendly SMS confirming the slot. The next morning a second text popped up with a photo and bio of the technician, which immediately put me at ease. Because my furnace decided to quit on a chilly Saturday, I was terrified we’d be shivering until Monday. Instead, Chris and his partner showed up right on time for the weekend slot I picked—no extra fee, no eye-rolls, just warm smiles. Before stepping inside, they slipped on fresh booties and laid down runners through the hallway I could see my beige carpet silently thanking them! Chris walked me through every step of his diagnosis, even shining a light inside the unit so I could see the cracked ignitor myself. He gave me three repair options, with transparent pricing, never pushing the most expensive. I felt respected and in control the whole time. The replacement part was in their van, so within an hour heat was pouring back through the vents. They tidied up every wrapper and wiped the thermostat screen—small gestures that made a huge impression. When they left, I actually felt a weird mix of relief and gratitude strong enough to make me want to bake them cookies. If you value prompt communication, professionalism, and technicians who treat your home like their own, stop searching. This company turned a freezing, stressful day into a reminder that good service still exists. I’d trust them with any future heating or cooling issue without hesitation.
They were courteous, honest, and professional. We had our whole AC replaced, and a heatpump installed. The crew worked well and was accommodating to the small space. Highly recommend.
It is now a pleasure to wake up each day to a cool home. I attribute this to the excellent A/C maintenance that I recently received. The technician showed remarkable attention to details and thoroughness. My system now operates more quietly and efficiently. This creates a tranquil atmosphere that increases daily comfort. The fact that my energy bills are down is proof positive that prevention pays off. Highly recommended for improved home comfort, peace of mind, and increased security.
Yonas showed professionalism and was thorough. He listened as I explained my AC issues and took the time necessary to test everything. He was able identify the issue with the inner coil that was freezing and dripping onto all the electrical components within my hvac. He explained to me my options without trying any hard sell. I value his expertise and recommend them.
The service representative was polite, professional and helpful. My son, who is 10 years old, thinks that he's the best. I am grateful that the company sent such an efficient and knowledgeable person. If I ever need this service again, I will use them and I stand behind his recommendation to others.
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2 changes recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Dunham AC & Heating Experts. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200