Floros Plumbing & Heating - Melrose Massachusetts

Floros Plumbing & Heating works out of Melrose, and the story that keeps repeating across its reviews is the same one: a water heater fails and Petros Floros shows up the same day, sometimes within minutes. The business is a Petros Floros sole proprietorship that describes itself, on its own site, as locally owned and operated. BBB has it on file as operating since 1990 — 36 years — though the company's own website puts it at 20 years in business, a gap worth asking about if longevity matters to you. The last several months tell the pattern clearly. In May, a dead water heater got replaced and hauled away the next day, a Sunday. In March, a 75-gallon gas water heater was swapped out with a full walkthrough of the install, and in the same stretch a no-heat call on a Saturday morning got its circulation pump fixed in under an hour. In February, a burst water heater flooded a basement and Floros arrived ten minutes after the call, set up a wet vac on the spot, and came back the next day with the replacement. None of the last seven reviews, covering the last six months, are negative. That holds up against the longer record too: 55 reviews since 2020 across six different sources, and the ratings barely move — 4.8 from 39 on Google, 5.0 from 376 on Angi, and a 5.0 from 108 mentioned on Porch. Angi has also marked it Approved and credited it with three Super Service Awards and a 2013 Best Contractor Award. The one thing worth raising before booking is price. Angi's own summary of its reviews flags a handful of complaints about cost coming across as high or unclear, so it's worth pinning down a number before the work starts, even if the emergency-response record suggests that's the exception rather than the rule. It's also not BBB accredited, though BBB doesn't have enough on file to rate it either way. This is the contractor to call when a water heater or heating system dies and you need someone today rather than next week — that pattern runs from 2020 straight through this year. Get the price confirmed up front, and the rest of the track record backs up the reputation.