E.F. Winslow Plumbing & Heating

E.F. Winslow Plumbing & Heating works out of Yarmouth Port on Route 6A, covering the day-to-day plumbing and HVAC calls Cape Cod homeowners make — a burst pipe, a dead furnace, an air conditioner that won't kick on. The company holds an active Massachusetts plumbing license and an A+ rating with the Better Business Bureau, and on Reddit it comes up repeatedly as a name locals recommend, though a 2022 thread warned that it can take a while for the office to call back given how busy the crew stays. Field service is what reviewers keep circling back to. A basement pipe leak on a holiday weekend got a technician out in about thirty minutes; named techs — Kevin, Ryan, Rob, Charlie, Patrick, Pete among them — show up again and again for explaining the fix in plain terms and finishing without leaving a mess. That track record runs deep: 190 reviews dating back to 2018, with 78 of them written in just the last six months, and a Google page currently averaging 4.5 stars across 413 ratings (a second, smaller Google listing shows 4.1 stars from 16 — two listings for the same business). The recurring complaint points the other direction, toward billing. Several recent reviewers describe charges that showed up with no warning — a $200 bill with no mention of it before or after the visit, a past-due invoice for a maintenance contract one customer says was never set up, and two separate one-star reviews in August 2026 both calling out unfair charges. A February 2026 review describes a furnace and standby generator installed incorrectly, which left an elderly relative without heat for several days during a blizzard; two other reviews, from November 2025 and mid-2025, describe technicians or office staff being dismissive toward older or female customers. A Houzz reviewer separately reports two no-shows for scheduled appointments with no communication in between. For a straightforward repair or a seasonal tune-up, the reviews are consistent: the technicians who show up know the systems and explain what they're doing. Before signing off on anything bigger — an installation, a maintenance contract, or after-hours emergency work — get the scope and price confirmed in writing, since that is exactly where multiple reviewers say the relationship went sideways.